Audio drop out…waveform disappeared with no sound

Bug Reports
1

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  • Device model (e.g. 2020 iPad Air 4th Gen): MacBook Pro 2021 14inch
  • Version of operating system (e.g. macOS 14.4.1): 15.6.1
  • Version of djay (e.g. 5.1.2): 5.4.4
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Plx 1000 with Phase Dj and DJM S11

Summary of the issue:
Audio drop, Basically waveform disappeared and no sound was coming out. It happened to me twice and happened on right deck both time but when I instant double same song on left deck, no issue.
I was loving DJAY PRO, this is my 3rd month but with these kind of issues. Hmmm not being rude but I never had these issue with Serato for 10+ years.
Sorry but going back to Serato but will keep Djay pro as back up hoping all these issue will be fixed.

How to reproduce the issue:
I’ve got a video but can’t attached the video here. Please tell me how to attach the video showing issue.

2

Hi @Djciiva, sorry to hear you’re experiencing this issue. What Music source (Tidal, Beatport, Local Music, etc.) and Quality setting are you using? Please upload your video to your Dropbox/Google Drive, enable sharing permissions and share a link to the video here. Thanks!

4

https://www.dropbox.com/scl/fi/tewhf5oxo6veh1scq54kv/IMG_1908.mov?rlkey=m6fgei761tj1ygh4wbu9e5eme&st=3tdceums&dl=0

1 Like
5

I’ve send you dropbox link and also those files were downloaded from record pool.

6

Thanks @Djciiva. Thanks for the video. What file format are the files and where are they stored (internal device drive, iCloud, external drive, etc.)?

7

Hi @Slak_Jaw ,

Files are MP3 and it’s saved in MacBook’s internal drive

8

Thanks for confirming.

  1. Please make sure that djay has full access rights to the location/folder that contains your local music.
  2. Does this issue also occur without the PLX1000, Phase DJ and DJM S11 connected to your Mac?
9

Hi,

  1. DJAY PRO have full access to my music folder saved internally in MacBook Pro drive.

  2. I haven’t experienced this issue when I’m not connected to phase Dj and S11.

1 Like
10

Thanks for the additional info @Djciiva.

  1. How exactly are you connecting all of the hardware to your Mac?
  2. Are you using any USB Hubs or adapters?
  3. Are you using high quality, shielded USB cables with dual ferrites on either end?
  4. Feel free to share some photos of how you connect everything.
11
  • How exactly are you connecting all of the hardware to your Mac? USB c direct from mixer to MacBook and Phase Dj directly connected to S11.
  • Are you using any USB Hubs or adapters? No.
  • Are you using high quality, shielded USB cables with dual ferrites on either end? No.
  • Feel free to share some photos of how you connect everything. Simple set up: direct usb c connection from mixer to MacBook and phase Dj to S11 usb hub.
    [/quote]
12

Thanks for the details @Djciiva. Have you tried using a different USB cable? This might seem like an unusual solution, but I’ve seen a lot of strange issues like this solved by changing the USB cable and trying a different USB socket on the Mac.

13

Hello! It’s been more than a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!