Beatsource to Beatport broke djay collections

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1

Just a heads up to anyone using DJAY Pro who got moved from Beatsource to Beatport: this completely broke my collections, and I haven’t seen any real support or solution from Algoriddim.

After the migration, every track I originally added through Beatsource in my DJAY Pro collections became unavailable. My library still shows 3,692 songs and 235+ hours of music, but a huge number of those tracks no longer have a working source attached to them.

What makes this even more frustrating is that a lot of these tracks still exist on Beatport. So it’s not like the music disappeared. The issue is that DJAY Pro didn’t reconnect those tracks to the Beatport versions after the migration.

Now it looks like users are expected to go back and manually find and re-add everything by hand. If you’ve spent years building curated collections, that’s a massive amount of work and honestly shouldn’t be on the user to fix.

On top of that, DJAY Pro doesn’t properly export or preserve the cue points I set inside the app, so I can’t even see the cue points I spent hours setting up. That’s a huge part of my workflow, and losing that prep work makes this whole situation even worse. It’s honestly ridiculous that paid users are expected to just eat that time loss.

This is especially frustrating because DJAY Pro is a paid subscription product that’s marketed to working DJs. If you’re forcing users from one integrated music service to another, keeping collections intact feels like the bare minimum.

At the very least, Algoriddim should:

  1. Acknowledge the issue publicly

  2. Share whether a fix or remapping tool is coming

  3. Give users a real workaround that isn’t just “rebuild your library manually”

If anyone else is dealing with this, reply here. I want to know how widespread it is.

Sincerely,

A paying DJAY Pro customer, at least for now.

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Even Traktor provided a beatsource to beatport migration tool for it’s users!!!

https://support.native-instruments.com/hc/en-us/articles/34531604465949-Traktor-How-to-convert-your-Beatsource-tracks-to-Beatport

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Hi @backyardwoodworksla, so far you are the only person I’m aware of who has experienced issues with this migration. Sorry to hear you’re experiencing this issue. I have changed your topic from a General Discussion to a Bug Report so we can troubleshoot this further.

  1. Can we please start by you sharing complete details for your setup?
    A. Device Model (ex. 2020 iPad Air 4th Gen):
    B. Version of operating system (ex. iOS 17.3.1):
    C. Version of djay (ex. 5.1.3):
  2. Have you logged out of Beatsource from within djay and logged into Beatport instead?
  3. Can you please confirm if you followed the suggestions from Beatport/Beatsource in preparation for the migration?

Beatsource Migration FAQ: https://support.beatport.com/hc/en-us/articles/46607140394004-Beatsource-Migration-FAQ

Transferring Beatsource metadata to Beatport: https://support.beatport.com/hc/en-us/articles/46607109758356-Transferring-Beatsource-Metadata-to-Beatport-Using-Your-DJ-Application-FAQ

7

Hi @Slak_Jaw,

Thanks for the response and for escalating this to a Bug Report. I appreciate that, and I’ll provide the details you requested below. I am frustrated at Djay Pro and the lack of direct communication and laid back attitude regarding this significant migration of one of the largest music providers used by DJs on the Djay Pro platform.

Device & Software Details:

  • Device: iPad Air 5th Generation.
  • Operating System: iPadOS 26.5
  • DJAY Pro Version: 5.6.5 (latest)

To answer your questions:

Yes, I have logged out of Beatsource and logged into Beatport within DJAY Pro. I followed the migration steps provided by Beatport.

However, here’s the core issue: I have 618 songs currently showing in My Collections → Music that are still mapped to Beatsource as their source and are marked as unavailable. I can see this clearly when I sort by source in the app. I’ve attached a CSV export of all 618 tracks for your reference.

The critical question: Many of these 618 songs are available on Beatport. So the issue isn’t that the music disappeared — it’s that DJAY Pro hasn’t automatically remapped these tracks from their Beatsource source to the equivalent Beatport source after the migration.

My understanding is:

  • These tracks exist on Beatport
  • DJAY Pro knows about them (they’re in my collection)
  • But DJAY Pro hasn’t reconnected them to Beatport’s catalog

My questions for you:

  1. Is this a known issue on DJAY Pro’s end, or is this something that should have been handled automatically during the migration?

  2. Is there a way to trigger an automatic remapping/sync from within DJAY Pro, or is manual re-adding the only option for 618+ tracks?

  3. I noticed that Traktor provided users with a dedicated Beatsource → Beatport migration tool. Is DJAY Pro planning something similar?

618 songs is a significant portion of my library, and manually finding and re-adding each one isn’t a practical solution for a professional DJ and this “okay this is good enough” type of approach from Algorridim for a significant service migration is laughable.

I’m hoping there’s either a technical fix or a tool that can handle this at scale.

Looking forward to your guidance on this - what are my options on a tight timeline here? How can 618 songs not be found on Beatport by Djay Pro’s automated mapping but yet those songs are there when i search Beatport manually?

Provide me with a real answer, not the typical kick the can down the road theme that is common on this forum.

Attachments: [CSV export of 618 unavailable Beatsource tracks] and video of the missing tracks in the Djay Pro App on my iPad.

Note: the forum is not allowing me to post the csv or pdf of the 618 unavailable tracks. I uploaded a PNG to the forum and it’s just showing the first page of 10. But there are 618 songs unavailable still marked as Beatsource - i can provide all images if needed.

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8

Saying things like that will definitely motivate people to try and help you :+1:t3:

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it’s not a privelege to have a company charging a hefty monthly fee to make sure the one thing that i pay for works and is expanding functionality to provide paying customers with a better service.

and i get doubled charged i pay monthly for Djay Pro Algorridim and I pay monthly charge for Beatsource / Beatport.

also you can’t tell what’s a robot so yea i’ll say it direct. Do you also enjoy paying a monthly subscriber fee for Djay Pro AI algorridim - is it worth it?

thanks stu i hope i can DJ again if Djay Pro would stop messing up the beatsource to beatport account migration. they still have beatsource in their “Export as CSV” data file. They are tracking Beatport with Beatsource IDs and they’re messing it up.

10

Well I’ve found the mod here to be one of the most helpful and engaging people of any forum. He responds to everything and also sends regular issues to the Djay development team.

Seeing as the issue seems to lie with the migration of music from one streaming source to another after a takeover on their side. Don’t you think it would be better taking the issue up with them? Djay had nothing to do with this and didn’t force anything upon anybody, this is a completely independent takeover between one company and another.

This is also yet another reason for why professional and working DJs do not rely on streaming services for their music collections. I don’t know how many more times this kind of thing has to happen before people realise the dangers of having a 3rd party handle your collection, with no backup.

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11

Might be worth reading the comments on this video, and trying to contact Beatport about it.

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12

You’re welcome @backyardwoodworksla. Thanks for answering my question and sharing the full details of your setup. I understand your frustration and I’m here to help as much as I can.

Regarding your CSV file, please upload it and your djayMediaLibrary database file to your Dropbox/Google Drive, enable sharing permissions, then send me a link to the files in a DM. You can find the database file using the Files App on your iPad in On My iPad>djay>User Data.

Regarding your questions:

  1. Is this a known issue on DJAY Pro’s end, or is this something that should have been handled automatically during the migration?
    A. As I said earlier, you’re the only person in this Community that I’m aware of that has had issues with the migration. As long as you follow the recommended steps by Beatport/Beatsource first, our part of the migration within My Collection is handled automatically within djay without the need for additional tools or steps. This is why we have not published any detailed steps on our end. It’s automated to make the process as user friendly as possible.
  2. Is there a way to trigger an automatic remapping/sync from within DJAY Pro, or is manual re-adding the only option for 618+ tracks?
    A. I’ll need to check with our engineering team on Monday to confirm, but I’m not aware of any method to perform this on djay for iOS.
  3. I noticed that Traktor provided users with a dedicated Beatsource → Beatport migration tool. Is DJAY Pro planning something similar?
    A. As far as I know, we are not planning a similar tool. As stated above, our internal part of the migration is done automatically “under the hood”. So far, up until your report, this has been highly effective. I’m confident that between the Beatport Support team and our engineering team your issue can be resolved.

In the meantime, have you reached out to Beatport Support as well to share the details about your issue? It would be helpful to know what their thoughts and suggestions are on this issue. Thanks!

13

Thanks for the input and video @STU-C. I read through all of the comments in the video and it indeed sounds like several users outside of this Community have had issues with missing songs after the migration.

@backyardwoodworksla based on this, it sounds like this probably isn’t an issue with djay’s part of the migration process. So, I highly recommend that you contact Beatport Support if you haven’t already. I have already shared everything with our engineering team and I’ll follow up with them on Monday as well. Having your CVS and djayMediaLibrary database file will help with further troubleshooting though so please upload them as outlined above when you get a chance. Thanks!

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Here is the shared Google drive with missing songs csv file and the djay media library.

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Below is the issue i submitted to Beatport on the same issue being discussed here:

”
Subject: Beatsource → Beatport Migration Broke My djay Pro Collection — 618 Tracks Unmapped/Unavailable

Email:
Username:

Hi Beatport/Beatsource Support Team,

I am writing to report a significant issue following the Beatsource to Beatport migration that has broken my djay Pro collection. I was advised by Algoriddim (djay Pro) support staff to contact you directly, as the evidence indicates the root cause is on the Beatsource/Beatport side of the migration.

Full discussion of this issue on the djay Pro Community Forum:
https://community.algoriddim.com/t/beatsource-to-beatport-broke-djay-collections/42416

The Problem:

After the Beatsource to Beatport migration was completed, every track I originally added through Beatsource in my djay Pro collections became unavailable. My library still shows 3,692 songs and 235+ hours of music, but 618 songs are still mapped to Beatsource as their source and are marked as unavailable. I can see this clearly when I sort by source in the app. These tracks lost their association during the migration and were never reconnected to their Beatport equivalents.

What makes this especially frustrating:

  • Many of these 618 tracks still exist on Beatport — the music didn’t disappear. The issue is that the tracks were not properly remapped from Beatsource to Beatport during the migration, leaving them orphaned with a defunct source.

  • On top of the missing tracks, I have also lost all cue points I spent hours setting up inside djay Pro for these tracks, as the app doesn’t properly preserve them when the source becomes unavailable. That’s a significant amount of prep work lost.

  • I followed all of Beatport’s recommended migration steps — I logged out of Beatsource and logged into Beatport within djay Pro — but 618 tracks remain unmapped.

My Setup:

  • Device: iPad Air 5th Generation

  • OS: iPadOS 26.5

  • djay Pro Version: 5.6.5 (latest)

This is not an isolated issue:

Other users in the DJ community have reported similar problems with missing songs after the migration. Comments on YouTube videos about the Beatsource-to-Beatport transition confirm that multiple users are affected, not just me. This suggests a broader issue with how the migration handled track mapping on the Beatport/Beatsource side.

What djay Pro Support Has Confirmed:

  • Algoriddim staff (Slak_Jaw) confirmed that djay Pro’s side of the migration is designed to be automatic — it works “under the hood” and has been effective for other users who haven’t had mapping issues on the Beatport side.

  • After reviewing community reports of similar issues, Slak_Jaw stated: “this probably isn’t an issue with djay’s part of the migration process” and explicitly recommended I contact Beatport Support.

  • They confirmed they are not planning a dedicated migration tool for djay Pro users.

  • By contrast, Traktor provided its users with a dedicated Beatsource → Beatport migration tool (see here), which speaks to the fact that this migration has created real issues that require active remediation.

What I’m Requesting:

  1. Investigation into why 618 tracks from my Beatsource collection were not properly migrated/mapped to Beatport, especially given that many of these tracks are available on Beatport.

  2. A remapping or re-sync of my collection so that these tracks are correctly associated with their Beatport equivalents in my account.

  3. Coordination with Algoriddim/djay Pro to ensure that once the tracks are properly mapped on the Beatport side, they will automatically repopulate in my djay Pro collection without requiring manual re-adding of 618+ tracks.

  4. Consideration of a migration tool or process (similar to what Traktor provided) for djay Pro users affected by this issue.

Supporting Files Available:

I have a CSV export of all 618 unavailable Beatsource-mapped tracks and a video demonstrating the issue in djay Pro on my iPad, both available in a shared Google Drive folder:
https://drive.google.com/drive/folders/1Hw46_M3mLRKhFmDGH2huGXSQPVA9c_6y?usp=sharing

I have also shared my djayMediaLibrary database file with Algoriddim engineering for troubleshooting on their end.

I would appreciate a prompt response, as this has effectively broken my DJ workflow. Thank you for your attention to this matter.

Regards,

”

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16

Issue is also reported and gaining traction over on Reddit. Squeaky wheel gets the grease.

https://www.reddit.com/r/djaypro/comments/1sqctsx/has_anyone_had_problems_with_the/

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Great! Thanks for the CSV file and database file. I have passed these onto our engineering team for review on Monday. I’ll report back when I have more news from them.

Thanks for contacting Beatport Support as well. Please let me know when you hear back from them and what they have to say. I’ll also ask our engineering team to reach out to their team next week. Thanks!

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I’m almost certain that it’s an beatport issue. when I switched over I also had lots of tracks missing. but unrelated to djay. logged in into the beatport website and checked my collection and the tracks were missing there as well. recently they started showing some sort of popup recommending to look for the missing tracks via search function using the tracks names. But it’s still a hit & miss. I have the feeling that they didn’t or couldn’t migrate the whole beatsource catalog due to contract or rights limitations. If you find missing tracks they are different versions then before (like beatport only has the radio edit when in beatsource you would have the intro and clean version, etc.). that also messes up the hot cue positions since the tracks are not similar. up to today I still have a playlist with 30+ tracks that haven’t made their way to beatport.

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Thanks for sharing @MarsDanubia. This is very helpful information.

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Hello again @backyardwoodworksla, I spoke with our engineering team this morning. They also contacted Beatport directly regarding this issue. The Beatport team is requesting that any users who have a lot missing songs after the migration to contact Beatport Customer Service. I hope that helps!

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I noticed about 35% of my tracks weren’t available after the migration, but the song did exist on Beatport in most cases. It was just a version from a different album etc. There were a few intro edits I lost completely. I’m hoping they are added at a later date. Frustrating, but not nearly what you experienced. For the last few years I’ve worked primarily of out Beatsource folders, but I’m thinking of creating all of the folders in djay and adding the Beatport songs to them. So I’m thinking of using Beatsource as just a record pool and not my primary folders. I like that I can put streaming songs into the djay crates, and since Beatport doesn’t have every song, it might be the way to go.

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Thanks for sharing @jmoak311

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Yeah this is definitely a Bestport issue. A lot of my tracks weren’t initially available until I re-searched them on Beatport and added the track. It had different art work so I assume it’s just from a different album or label.

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