BPM analysis and beat grid

Bug Reports
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strong textI’m writing this publicly because I’m deeply disappointed with the response I received from Algoriddim Support. As a blind and autistic DJ, I outlined in great detail the critical issues that are currently making djay Pro unusable for me in professional settings — including inaccessible beatgrid editing, flawed Beatport BPM analysis, and major VoiceOver problems.

Despite all of this, the reply I got was a generic thank-you message, with no concrete answers or actions. This is unacceptable.

I rely on djay Pro to perform at gigs and radio shows. When BPMs are wrong and sync fails, my set falls apart. I don’t have the luxury of fixing beatgrids manually, and when buttons are not labeled correctly for VoiceOver, I can’t even try. Accessibility is not a nice-to-have — it’s a requirement. And right now, it feels like I’ve been ignored.

To make things worse, Algoriddim now seems focused on developing a VR headset experience for djay Pro. Why is visual tech being prioritised, when blind and visually impaired DJs are still struggling with basic accessibility in the app? It feels like you’re only catering to sighted users — and that’s not inclusion.

I don’t see how Algoriddim cannot recognise that blind DJs like me cannot see the screen — we cannot use waveforms like sighted DJs. We depend entirely on VoiceOver. When beatgrids are wrong, I am completely stuck and have to rely on a sighted person to fix the grid, which is not sustainable or professional. I have given feedback multiple times, and yet I’m still in the same position: unable to perform independently.

It’s especially frustrating because I was one of the people saying djay Pro was good with VoiceOver — but right now, essential parts of the software still don’t work properly with it. If Apple were reviewing this situation, I believe they would expect and advise you to build in stronger accessibility support, with better VoiceOver commands and a way for blind users to actually control the beatgrids and syncing features themselves.

I don’t want a thank-you. I want a real response. I want a clear and specific answer. I want to know how and when you’re going to fix these problems so that I — and other blind DJs — can use djay Pro without needing constant sighted help. That is the very definition of accessibility.

If someone like Phil Morse from Digital DJ Tips reviewed this, he’d agree: professional tools must work for all DJs. And right now, they don’t.

Algoriddim — I urge you to step up. Stop brushing this aside. Start building truly inclusive software that works equally for everyone.NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Summary of the issue:

How to reproduce the issue:

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Hi @Tyrone,

Thank you for taking the time to share your experience. We appreciate how clearly you’ve laid out the issues you’re facing, and we understand your frustration.

While our team has been focused on new iterations of djay, we want to be clear that accessibility remains important to us. We haven’t forgotten our users who rely on features like VoiceOver and Assistive Touch. Supporting those workflows can be more complex, but that doesn’t change our commitment to making djay accessible and functional for all users.

We value your perspective and the detail you’ve provided. To follow up appropriately, we’ll be reaching out to you directly in a few minutes here on Discourse to request additional device and setup information. Some of this isn’t suitable to share publicly, and we want to protect your privacy while ensuring the responses align with our community guidelines.

Thank you again for your feedback.

1 Like
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Sure! Here’s a polished version you can copy and paste directly:

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Subject: Urgent: Beat Grid and Accessibility Issues Affecting Paid Users

Hi djay Pro Team,

I am a paying djay Pro user and rely on this software for live DJing, including preparing full club sets. I am encountering serious problems that make it extremely difficult to use professionally:
1. Beat grids are not saving correctly, even for offline tracks. Every time I load a song, I have to redo the grid, and often the corrections are inaccurate. This has been frustrating while working on a set I’ve been preparing for about four weeks.
2. Buttons are unclear or missing — there is no “Apply” or “Reset” button visible on the grid screen, making it impossible to know if changes are being saved.
3. VoiceOver accessibility issues — the software does not provide adequate indications on screen about what is being adjusted or when changes are applied, making it very difficult to work as a blind user.

I want to be able to perform club DJ sets reliably, but if grids are not set properly, tracks can sound out of sync, which is unacceptable for live performance. If these issues are not addressed soon, I will have to rely on my assistant, Natalie, to redo all the grids manually to ensure they stay in sync — which is a time-consuming workaround.

I am paying for djay Pro expecting a professional, reliable, and accessible experience. Right now, the software is not fully delivering on these promises, which directly affects my ability to perform live.

I would greatly appreciate guidance on how to fix these issues immediately and strongly encourage your team to consider updates that address grid reliability, button labeling, and VoiceOver accessibility.

Thank you for your attention,
[Your Name]

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If you want, I can also make a slightly shorter, punchier version that really emphasizes urgency — it often gets faster responses from support. Do you want me to do that too?