Cannot access USB in new OneLibrary feature

Slak_Jaw · November 4, 2025, 2:51pm

Thanks for the additional info @Christophroar. Please provide your drive format not drive type.

https://help.algoriddim.com/hc/en-us/articles/23070080061212-Using-OneLibrary-in-djay

Christophroar · November 4, 2025, 2:53pm

The drive is formatted as exFAT, the only way to get it to work is to format the drive each time which isn’t ideal.

Slak_Jaw · November 4, 2025, 3:24pm

Thanks @Christophroar,

Do you have a different drive that you can test?
Can you please try renaming the device when you reformat it?

Christophroar · November 5, 2025, 8:08am

I ran some tests with multiple drives now (reformatting and naming) and it still fails to read the library and shows the disabled allow access on those drives after ejecting and reinserting the drive.

Both SSD and usb thumb drives produce this bug.

Christophroar · November 5, 2025, 9:24am

I have tried the ssd and usb drive on pc and iOS and they work flawlessly, the OneLibrary loading issues appears to only be affecting MacOS.

samwoodhead · November 5, 2025, 10:57am

This is exactly the same for me, except when renaming the drive I am able to access it until either djay is closed and reopened, or the drive is ejected and then mounted again. I have also found that when renaming the drive, if the name has previously been used it cannot be used again.

Christophroar · November 5, 2025, 11:12am

Yep, using your method was the only way I could get it to work on MacOS (which was such a pain I unfortunately just gave up and closed Djay)

Slak_Jaw · November 5, 2025, 2:51pm

Thanks for the additional information and troubleshooting @Christophroar and @samwoodhead. I’m still not able to reproduce this issue so I have escalated it to our engineering team for further analysis. I’ll report back when I have more news.

Slak_Jaw · November 6, 2025, 1:23pm

Hi again @Christophroar and @samwoodhead, please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privileges.

Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.

Christophroar · November 6, 2025, 1:49pm

Slak_Jaw · November 6, 2025, 2:04pm

Thanks @Christophroar

OmarGonzalez · November 7, 2025, 5:30pm

I have that problem on macOS too. It works fine on Windows.

Slak_Jaw · November 7, 2025, 5:59pm

Hi @OmarGonzalez, please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privileges.

Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.

Christophroar · November 10, 2025, 2:23am

Any update on this issue? @Slak_Jaw

Slak_Jaw · November 10, 2025, 2:36am

Hi @Christophroar, our engineering team doesn’t work over the weekends so no updates yet. I’ll share news here when I have it though. Thanks!

Michael_Wisniewski · November 10, 2025, 8:57am

Are you formatting the USB with a Master Boot Record?

FAT32 + Master Boot Record is generally considered the most compatible/reliable.

Christophroar · November 10, 2025, 11:49am

I’ve tried all the formatting options and have had no success.

I even tried a brand new Sandisk Extreme Pro USB drive, this issue only happens on MacOS and Djay.

Also another issue I’ve noticed is that the drive in OneLibrary will stay in the list even when ejected from Finder, trying to eject from Djay will give the “This drive is in use and can’t be ejected.” error message.

On Windows, iOS (iPhone) and iOS (iPad) OneLibrary works instantly without any issue.

Slak_Jaw · November 10, 2025, 1:02pm

Thanks for the suggestion @Michael_Wisniewski.

Thanks for the additional info @Christophroar. Please use the USB Eject button within djay instead of the eject options external to djay.

Christophroar · November 10, 2025, 1:17pm

Ejecting from the Djay App doesn’t work.

Slak_Jaw · November 10, 2025, 1:34pm

Thanks for the screenshot @Christophroar - this is very helpful.