Crossfader not fully cutting track on DJ2GO2 Touch

I’m new to DJing and I use the Numark DJ2GO2 touch. But the problem is my crossfader doesn’t cut the song playing when I slide it to the other side to play the other song. Any ideas on how to fix this?

Hi @Dav1, welcome to the Community! Sorry to hear you’re experiencing this issue. I have moved your comment to its own topic so we can properly troubleshoot this issue. Please provide specific details about your setup not just “iPad” or “Latest Version”.

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Can you please also try to capture a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!