Djay loses/mixes hot cues.

Bug Reports
15

Hi @Nicolas_Badilla, do the cue points load correctly if you load the same song multiple times on a deck without restarting djay?

16

I had that happen once, but most of the time they just not load.

17

Thanks for the answer @Nicolas_Badilla

1 Like
18

I have the same issue on my MacBook Pro M1! I use a Rev 5 & SR2, usually it mixes up the hot cue, the losing of hot cues isn’t as common.

19

Thanks for the info @Kachi. Do the cue points load correctly if you load the same song multiple times on a deck without restarting djay?

1 Like
20

Hello @Kachi and @Nicolas_Badilla, can you please update to the latest Windows: 5.2.10195.0 version and let me know if this solves your issue? Thanks!

21

thank you! will check as soon as possible

1 Like
22

Now what happens is that, hot cues come back after spamming play/pause button.

23

Thanks for the follow up @Nicolas_Badilla. I assume by “spamming” you mean repeatedly pressing play/pause? This sounds like very unusual behavior. Can you please try to capture a video of this, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!

24

Here is the Video. At least after the update the cues are not fully lost, however if you by accident press any hot cue before the old finishes loading (after pressing play/pasue), you loose the cues.

Please allow Djay Pro to delete songs from playlist AND hard drive at the same time.

25

Thanks for the video @Nicolas_Badilla. This is very helpful.

1 Like
26

I have tried uninstalling and reinstalling all over but it does not seem to work. (I have Serato DJ pro on my laptop installed as well, maybe that is causing the issue?)

27

Thanks for the additional info @Nicolas_Badilla. I have passed this onto engineering for review.

28

Hi @Nicolas_Badilla, can you please try adding some hot cues to some songs in our included free djay Music streaming source to see if you experience the same issue? This will help us to narrow things down a bit more. Thanks!

29

So, Beatport did not even record the hot cues, soundcloud however worked perfectly.

30

Okay, thanks for checking @Nicolas_Badilla

31

Hi again @Nicolas_Badilla, sorry for the late response. Can you please send us logs from the DebugView app. DebugView - Sysinternals | Microsoft Learn

  1. Launch DebugView
  2. Reproduce the issue
  3. Save logs in DebugView to a file
  4. Upload the file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!
32

Hi !

Already done,
https://drive.google.com/drive/folders/1u1mr1k5MVqm8bMvSkf3ckAa0VDIAVWFX?usp=sharing

I uploaded a video about the issue with the program running so you can check if I did it the right way

33

Excellent! Thank you. I’ve passed this onto engineering for further review.

35

It’ll load the same however it appeared before. It’s off the launch that it’ll be messed up but it hasn’t changed for me mid session