Missing waveform and no audio M4A local file

Bug Reports
1

macbook pro 2.3ghz 8 core
sonoma 14.3.1
djay pro 5.3
ddj400

Hi,
5.3 update I was playing a track and suddenly the audio stopped. I noticed at the same time the waveform disappeared.
When I stopped the track and loaded again it played ok, luckily it wasn’t at a gig :frowning:

Thanks!

3

is the file type M4A by any chance? I sometimes have this when preparing tracks, but not at live gigs. I already submitted a bug report like that for handling M4A files specifically.

As a workaround when you see this happen - immediately get instant doubles on the other deck and fade up. I made this action automatic in my mind :slight_smile: hope it gets fixed someday. But as of now, you are the first person to get the same bug as me who reported it. thanks!

5

Thanks Akrilovy! The file is Apple MPEG-4 from the Itunes store.

Here’s the file for the Dev

.

Thanks!

6

Hi @Donn thanks for the video and sample file. Sorry for the delayed reply. I will pass these onto engineering for further analysis and report back as soon as I can. Thanks!

Also thanks to @Akrilovy, for the M4A suggestion. Nice one!

9

I’m still encounerting this periodically. Nobody else?

10

I’ve the same problem, twice so far, but with a .flac-file… is there an official fix yet?

My gear: MacBook Pro 16” 2019, 2.3 Ghz 8-Core, 64GB Ram
Djay pro Version 5.5.2

Thanks in advance!

11

Yes,it’s still happening twice this month for me. (Feb. 2026)

12

Hi @DerKlangforscher and @Donn, our engineering team is still troubleshooting this.

13

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model: iPad Pro m4
  • Version of operating system: latest IOS
  • Version of djay (e.g. 5.1.2): latest
  • Hardware/controllers used: Reloop Mixon 8 Pro
  • Hardware firmware version (e.g. 1.0.1): latest
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:

  • Some tracks load, the moment there is any interaction, it just stops playing - interactions such as hot cue, start stop, jog wheel
    Sync and key lock is on

  • Problem happens even when sync and key lock is off

  • Sometimes a track will be most of the way through playing and will just stop

  • I have tried restarting iPad, DJAY and re-analysing all songs

  • All songs are saved to iPad hard drive, not streamed

  • Most songs are aiff

  • This has been happening for the past 3-4 months (last 2 DJAY updates) but is getting worse

  • No buttons on the controller have any effect - complete track freeze on that channel - the other channels can still be used and will still play if a song is loaded

  • My DJAY collection library is 2 years old (in that I have more than 150 sessions/previous playlists saved) and roughly 4,000 songs at any given time

14

Can you please share a short screen recording of this @DJGetNaked?

16

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

17

I have been having the same issue. Has this really been solved? If so I’d love to know the answer. I’ve done 2 gigs now with DJay pro and both times a track has just stopped, i.e. still playing but no sound. I should say that this is after using autoplay for a couple of hours. Hitting ‘transiton’ sorts the problem but it’s still a problem to me.

18

Hi @Michael_Sumner, can you please share complete details about your setup?

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Since this sounds repeatable, can you please also capture and share a short screen recording of the issue to help clarify what’s happening? Thanks!

19

Hi - yes I’ll record one for you over the next couple days as it still happens

20

Sounds good. Thanks @DJGetNaked

21

Using Macbook Pro A1502 i5@2.6Ghz 8GB 256GB SSD running Big Sur

Latest version of Djay Pro (but not the one released yesterday)

Hercules Impulse 500

Going to be very difficult to get a screen recording as it happens randomly (randomly after a couple of hours i guess) and anyway I’m too busy flirting with all the birds asking me for requests. All I can say is that everything looks normal but just no sound. Last time it happened the track was about 3/4 of the way through. I will try and note anything next time. I should add that this is on autoplay and i’m not touching anything on my laptop or controller at all.

I have also noticed that a very few tracks load up and play but with no vocals. In that case I notice the EQ knob has turned right down (on screen) so i’m guessing that’s just a bad recording or something so i deleted those tracks.

22

Thanks for the additional info @Michael_Sumner. Are you using a streaming service or local music?

23

Using local music

24

Thanks for the additional info @Michael_Sumner. Hopefully one of you can catch this on video so I can share it with our engineering team.

25

Hi @DJGetNaked and @Michael_Sumner, it’s been a week. Have either of you been able to capture this on video yet? I haven’t been able to reproduce this myself. Thanks.