No audio output on controller Djay Pro Mac

Hello, I recently bought a new controller - the Pioneer DDJ-RB which is natively mapped to Djay Pro on Mac. Overall, all functions work just fine but I can’t get any master or cue output through my controller and it’s not shown in the audio settings of Djay Pro. What can I do now? My previous Hercules controller worked fine. I would really, really, really appreciate help!

Hey Nick,

I am very sorry to hear that.
Are you accepting the midi mapping dialog pop up window which is being displayed after connecting the RB with your Mac?

Cheers,Lukas E.

Can you guys check if the RB is selected as Master and Pre Cueing device in the Audio Device Settings of day Pro?

If you have any questions or suggestions, or if you would like further information, please don’t hesitate to contact us. 

Hi,

Thank you for getting in touch.

Concerning Audio Output, please make sure that you have installed the according driver of your controller. You can find the driver (if needed) directly on the website of the Hardware provider.

Cheers
Lukas E.

I have the same issue, the pop-up does not appear for my DJM900nexus2, but it does for the old Pioneer Wego

Hey Lukas, actually there is no dialog pop up. When I connect ist there is just the red pioneer djl logo and nothing else.

I mean when I connect it*

No, I don’t

Hi Nixin, I’ve the same problem. Have you solved it?!

IM having a similar issue with My Pioneer DDJ SB2. i chose to have everything routed there the controller from the pop up and even set my soul system preferences to rout the output through the DDJ-SB2 but its still playing through my computer speakers.

any luck finding a solution to this??

i had similar issues for a set on the weekend, DDJ RR with Djay Pro, ‘pioneer logo’ pops up when plugged in but no audio output box pops up, and was not listed on outputs box in preferences, could only go out of laptop ‘built in’ which meant no headphones too.
is there a way of fixing this or updating my app at all?

i had similar issues for a set on the weekend, DDJ RR with Djay Pro, ‘pioneer logo’ pops up when plugged in but no audio output box pops up, and was not listed on outputs box in preferences, could only go out of laptop ‘built in’ which meant no headphones too.
is there a way of fixing this or updating my app at all?

I have opened up my preferences window but it dosen’t let me select the my Pioneer DJ DDJ RB

Have you guys come up with a solution?? To get around the problem I decided to buy a headphone splitter as recommended but it isn’t even recogising the now 2 outputs from the Mac as different. It just plays the same out of both headphones and master out.

Having all the same problems as everyone else when it comes to choosing output devices! Only gives the option for built in with split output, but even the split output isn’t working

Hello

i have the same problem with my ddj sz controller. i can not choose the decks on djpro audio settings. only the internal speaker from mac. i tried different setting. i can not fix it.

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and so the audio signal comes from max over the aux exit and not trough usb to the controller. the other midi functions runs perfect

Any update to this issue? I cannot get output from my DDJ-SZ2, but have full control. The controller is just not showing as an option for external outputs, just built in output (mac speakers).