Pioneer DDJ-400 with Djay iOS audio drops out

Old Forum djay for iPad
21

Hi,

a quick update from our end.

We are extensively testing and searching for the root of the problem.

We were reiterating due to a release of a new firmware and hopefully can share appreciated news soon.

We are sorry for the inconvenience and still always grateful for detailed information on setups.

22

Hi Lukas,

The djay version Iā€™m using is 3.2.1

I am using iOS 12.4.1 on an iPad Pro (12.9 inch 2nd generation)

Again, this only happens after continuous use after around 2-3 hours.

Thanks so much for helping with this!

23

Here is a link to view and download 2 videos that demonstrate the issue.

https://www.dropbox.com/sh/d72rtzhvvqā€¦

If this can be fixed the DDJ-400 with iPad would be an ideal setup.

24

I am using the Apple Lightning to USB 3.1 adapter. Here is the link.

https://www.bhphotovideo.com/c/producā€¦

I am using it with an iPad Pro (12.9 inch 2nd generation)

25

Yes I have the latest firmware installed. 1.01 that was released in September.

26

Iā€™m not using a hub and am getting the dropout issue.

27

I agree Ervic, the DDJ-400 with djay would be my ideal setup if this issue was addressed. I was so beyond disappointed (and embarrassed) when this dropout issue started happening on gigs. I gig frequently and havenā€™t used a laptop in years. Djay on the iPad is the best solution out there for me in my opinion and the DDJ-400 doesnā€™t feel like a toy as so many cheaper controllers do. Hopefully this issue will be addressed with an update!

28

Mine failed with automix 1.5 hours in but I was using automix within the regular 2 deck interface so the mix controls were being used. I was also using a brand new Apple USB to Lightning cable and power supply.

29

This happen only with iPad Pro? I am considering do buy a new iPad, maybe the budget 7th since djay works fine on iPhone 11Ā 

30

Cool. You think I will be ok with the hardware of the iPad 7? Or at least an iPad air is necessary?

31

I was looking for this answer everywhere but didnt find any

32

Ok. I will wait someone to confirm.

33

Look, I already have the DDJ 400 and Iā€™m spinning ok in my Mac Mini (DJay Pro 2) and iPhone 11 (DJay Pro)ā€¦ both without any problems mixing for hours. I am considering an iPad because I donā€™t wanna use my phone (screen is quite small and someone can call me)ā€¦

34

Are you guys using the original Apple USB adapter?

35

I think my record was 5 hours in a row and not a single problem on iPhone. I was even mixing images to my TV through Airplay!

36

Bom, comprei um iPad air, vamos ver se terei problemas

37

Iā€™ve had the same issue with the new DDJ-400s. I also use the Apple USB-C Digital AV Multiport Adapter with the latest software updates on second generation iPad Pro with iPad OS. Is this a software or a hardware issue? As soon as the audio signal stops working. Audio can be heard from the iPad itself when the USB-C plug is disconnected from the iPad.

38

Exactly the same issue tonight after around 90 minutes, sound completely cut out. Iā€™m on the latest Pioneer DDJ-400 firmware and using an official apple lightning to USB 3 adapter on a new 2019 iPad Air. I was hoping to use this set up for a radio show I have coming up, but canā€™t afford for this to happen.

39

I was just wondering if this is only happening when having the controller plugged in to a usb hub that is then plugged in to the Apple lightning to USB3 adapter and then playing songs from an external flash drive as that is what I am doing. Doesnā€™t seem to do it when the controller is directly plugged in to the lightning to USB3 adapter, or at least it didnā€™t with me.

40

Thatā€™s strange then as itā€™s done it on random intervals with me, and twice in automix after around 60 minutes or so. I then removed my powered hub and used it direct with the apple adapter and left it in automix for around 4 hours with no issue.