Problem with Collection - grayed out songs & duplicates

Bug Reports
1

Macbook Air 2024 , 2tb SSD + m4 , 24gb RAM
MAC OS Sequoia 15,5
Djay Pro 5,3.2

I have some songs in grey (can’t load them)
Message : “track not available”
If I relink Missing Files i have a popup saying : “There are no missing files in ypur library”
any ideas ??

a better way to find non existing files should be nice (smart crates maybe)

Thanks

2

You the best dj ever

3

12pm l am dj now
They’re a bit of a waste of to
What do

6

I really need to downgrade to a previous version PLEASE
My collection have at least 2k grey songs , i can’t load them BUT the songs are there .

My partner have the same problem , we work every night …the problem starts with the last upgrade

7

Hi @Mauri_Moore, if you use Time Machine on your Mac, you can use this to rollback to a previous state.

8

I added songs after the upgrade , question is WHY ? Djay Pro Library is getting worse .
I found a momentary solution : to add all the songs again to my Music (inside the software) but now i have duplicates in my collection

9

Hi @Mauri_Moore, to keep this discussion organized, I have merged your other topic with this one. Thanks!

10

Hi again @Mauri_Moore, can you please share in detail your workflow for adding music to djay and anything you can think of that changed in this process? Thanks!

11

something in the library was touched , I’ve been working without issues until now . First : empty collection , now songs that can’t be loaded . I need a solution , i’m working 7 days a week , My partner have the same problem . We run good Macbooks machines with latest OS .

1 Like
12

Can you please upload your djay Media Library database file to your Google Drive/Dropbox, enable sharing permissions, then share a link to here or send it to me in a DM?

  1. On iOS you can find the database using the Files app in On My iPhone/iPad>djay>User Data.
  2. On macOS it can be found in ~/Music>djay.
  3. On Windows it can be found in %HOMEPATH%>Music>djay>djay Media Library.

Thanks!

13

Hi again @Mauri_Moore,

  1. Were you using 5.3.1 before you upgraded to 5.3.2 or were you on an earlier version?
  2. Can you please clarify what you mean by:
14

I always update every time a new version comes out

15

Empty it means no even one song can’t see … but all my forders are there .. HIP HOP empty , House Empty , etc … solution was restart the software … BUT this is not the problem now …

16

My macbook is used only for DJing, normally I don’t touch anything except the Djs Pro , it seems that Djay pro doesn’t see some songs .., if I press “show in finder” it tells me that they dile don’t exist, but the songs are always in the same place, in a folder called Collection on the desktop. What I did for the moment was drag all the songs back to my collection, which results in many duplicate files (although the correct thing would be not to add duplicate songs without warning) - The songs that are grayed out,BUT I can load through the finder without problem. I REPEAT: I’m not the only one who has this issue, my partner has the same problem on a different mac

17

Thanks for the additional info @Mauri_Moore. Please do the following:

  1. Open Console.app and Start streaming the log output.
  2. Open djay and then scroll around in the library where they having greyed out tracks.
  3. Send over all the log output.
18

I’ll try to do this on my partner’s Mac, since I’ve deleted the grayed-out songs and added them all back in. My priority is to at least get it working, which I’ve achieved at the cost of duplicating many of my songs.

1 Like
19

Thanks @Mauri_Moore, do you have this iCloud “Desktop & Documents Folders” sync option on? You can see it from System Settings> Apple ID>iCloud Drive

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20

No Icloud , no Google drive , i had a problem with Icloud , so it’s not working now
thanks for the support

21

Thanks for confirming @Mauri_Moore. As requested above, can you please send me your djay Media Library database file for analysis?

22

I’ll do it when I get home

1 Like