Right screen drops out (blank screen). Consistently. After less than a few minutes. Did not do this previously and does not do this is any other DJ software.
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Hi @Scott1, sorry to hear you’re experiencing this issue. When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:
Can you please share some photos or a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!
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Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!
Apologies for the delay!
MacBook Pro 2019, 64 Gigs of ram, core i9
Latest OS Update - 15.3.1 (24D70)
Latest version of Djay 5.2.9
Rane Performer
Firmware v1.2.0.10 (Latest Version)
The screen cuts out after about 1 or 2 minutes. Thanks!
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Thanks for the details about your setup. Can you please try to capture a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!
This is easier said than done as it’s locked up in a trailer behind 10 other things. But I promise it does this. lol The right screen. Just goes out. Thanks!
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Okay, we’ll see if that is enough info for the engineering team to try to reproduce the issue. I’ll report back when I have news.
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Hi again @Scott1, the engineering team was able to replicate this issue and is investigating it further. I’ll share more news here when I have it. Thanks!
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Thank you guys for checking and looking into it! Greatly appreciate your support!!
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You’re welcome @Scott1
Hey there! Saw there’s a new update released but does not mention a fix for the Performer screen issue. Do you know if this has been addressed or not? Thank you!
I’m gonna answer my own question. No it did not fix the problem. But it did take longer to rear its head. Instead of a few minutes it took about 30. Still not good.
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Hi @Scott1, sorry for the delayed response. I followed up with engineering and they are still working on this. Thank you for the additional info - this is helpful.
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Thank you!! You’re always amazing! Have a great weekend!
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You’re welcome @Scott1. Thanks. Hope you have a good weekend too!
Hey @Scott1 how does your i9 hold up with djay pro? Is neural mix quality running at 80% or 100%?
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It holds up WAY better than Serato! lol I have to use Djay exclusively for outdoor events because Serato glitches when it heats up. Djay runs like a champ! 80% on stems because they lock that unless you’re running Apple Silicon.
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Awww thats a shame only 80% as im sure i9 would eat it up with 64 gig of RAM. Still good though runs smooth.
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Agree! But it’s possible that also keeps Djay running efficiently without maxing out the fans. I’m still super happy with it! M4 will be around the corner for me!
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Yep m4 is a dope machine. How you finding the performer?
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