Without the VPN, absolutely
Thanks for confirming @Christopher_Whitten
Not sure if this will help…I was getting an error using an API login and it said “unknown_country” until I tried my VPN.
I need to figure out how that could possibly be the case.
1 Like
Thanks. I’ll pass this onto engineering
Some more fun facts:
I cannot test djay Spotify on mobile as it is currently not supported on iOS. I can test some of the similar issues on mobile, and interestingly they do not replicate. Example: a US SBA website that I need to access is unavailable to me without using a VPN on all of the desktops/laptops here, but not on my iPhone connected to the same network.
TikTok on a browser on the same macbook gives me an error message that TikTok is banned in India, but my IP address doesnt indicate this? TikTok on the mobile app of the same iPhone doesnt trigger this error.
My router’s timezone indicates US East, which is appropriate. There are no firewalls turned on on any of my devices.
Hi @Christopher_Whitten, I spoke with our engineering team and they think for the moment it’s probably best for you to sort this out with your ISP, especially if you are having issues with other websites.
Hi there! Hmmm it does not seem to be an issue with WiFi. It happened again while I was mixing on the weekend! Spotify does an abrupt log out, and the music stops playing (mid-track). As this is jarring to have happen while people are dancing, I transitioned to a crate I have files for on my laptop and did not have a chance to snap a photo. This is the second time this has happened, and I’m not longer confident to use the reinstated Spotify feature.
Hi again @summerwitch, we have still not been able to reproduce this on our end.
Please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privaleges.
- Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
- Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
- Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
- Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
- Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
- Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
- Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.
Its great being able to use Spotify streaming in Djay again. Unfortunately, there are some issues that make me worried about using it while performing.
The first issue is the random logouts. Yesterday, I was mixing at home and out of nowhere the tracks stopped and the Spotify login screen showed up. This has happened a few times randomly during the weeks before as well. It looked like Djay was attempting an auto library refresh for a split second right before the logout issue happened. I suspect its an issue between the servers during a random refresh, and it causes a crash.
Secondly, on the IOS app, there is an issue when selecting a songs from Spotify playlists. After closing the song selection screen and opening it later to select a new track, it shows the playlist at the very top, instead of the one I was on previously. It gets pretty annoying and inconvenient to scroll down and find the other playlist.
Hopefully these things can be sorted out. Again, having Spotify again is awesome and very versatile. I just hope it can be more reliable.
Hi @Tensivedesert49, welcome to the Community! When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):
- Do you have a fast and reliable internet connection?
- Are you using a VPN?
Apologies, I’ll provide that here:
Device Model (2020 Mac M1 Air), (iPad 9th Generation):
Version of operating system (Sequoia 15.5), (iPadOS 18.5):
Version of djay (Version 5.61):
Hardware/controllers used (Hercules Impulse 300, Pioneer DDJ 1000):
- Yes, I am connected to a fast and reliable wifi.
- No, I am not using a VPN
1 Like
Thanks for the additional info @Tensivedesert49. I’ve merged your topic with this existing one.
- Are you experiencing the Spotify log out issue on your Mac and your iPad?
- Can you please try connecting to a mobile hot spot instead of your typical WiFi and confirm if the issue persists?
- What country are you located in? Thanks!
- Yes, on both devices. I’ve seen it happen on Mac more since I use that more often.
- I’ve had it happen on other connections as well
- United States
1 Like
Thanks for the additional info @Tensivedesert49.
Please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privaleges.
- Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
- Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
- Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
- Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
- Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
- Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
- Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.
NOTE: Please use the search function above before posting to avoid creating duplicate topics.
- Device model (e.g. 2020 iPad Air 4th Gen):
- Version of operating system (e.g. macOS 14.4.1):
- Version of djay (e.g. 5.1.2):
- Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
- Hardware firmware version (e.g. 1.0.1):
- Please consider sharing a short video or screenshots to help clarify your question
YOUR QUESTION:
- It’s only happened 2 times but whilst using Djay it suddenly stops and it had looked out of Spotify. I have to log in again,it’s annoying if I’m halfway a mix
Hi @Stan_Kempton, welcome to the Community! please use search before creating new topics. I have merged your new topic with this existing one. Thanks.
I may have not said it correctly. The problem I had has only happened a couple of times and it’s not as soon as I start Spotify. In both situations it can be 30 mins to an hour. I can mixing then it will stop,there isn’t any warning sign it’s as though I have logged out of Spotify. I did Google it and it says one of the reasons could be that I have too many tracks in my library.
Thanks for the additional info @Stan_Kempton. Can you please provide complete details for your setup?
- Device model (e.g. 2020 iPad Air 4th Gen):
- Version of operating system (e.g. macOS 14.4.1):
- Version of djay (e.g. 5.1.2):
- Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
- Hardware firmware version (e.g. 1.0.1):
I’m only using my android phone.
Android phone details?
Android OS version?
djay version?
