Spotify logs out trying to play a song

Bug Reports
25

Without the VPN, absolutely

26

Thanks for confirming @Christopher_Whitten

27

Not sure if this will help…I was getting an error using an API login and it said “unknown_country” until I tried my VPN.

I need to figure out how that could possibly be the case.

1 Like
28

Thanks. I’ll pass this onto engineering

29

Some more fun facts:

I cannot test djay Spotify on mobile as it is currently not supported on iOS. I can test some of the similar issues on mobile, and interestingly they do not replicate. Example: a US SBA website that I need to access is unavailable to me without using a VPN on all of the desktops/laptops here, but not on my iPhone connected to the same network.

TikTok on a browser on the same macbook gives me an error message that TikTok is banned in India, but my IP address doesnt indicate this? TikTok on the mobile app of the same iPhone doesnt trigger this error.

My router’s timezone indicates US East, which is appropriate. There are no firewalls turned on on any of my devices.

30

Hi @Christopher_Whitten, I spoke with our engineering team and they think for the moment it’s probably best for you to sort this out with your ISP, especially if you are having issues with other websites.

32

Hi there! Hmmm it does not seem to be an issue with WiFi. It happened again while I was mixing on the weekend! Spotify does an abrupt log out, and the music stops playing (mid-track). As this is jarring to have happen while people are dancing, I transitioned to a crate I have files for on my laptop and did not have a chance to snap a photo. This is the second time this has happened, and I’m not longer confident to use the reinstated Spotify feature.

33

Hi again @summerwitch, we have still not been able to reproduce this on our end.

Please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privaleges.

  1. Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
  2. Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
  3. Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
  4. Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
  5. Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
  6. Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
  7. Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.