Spotify logs out trying to play a song

Bug Reports
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49

Hi,

I’m experiencing a recurring issue where Spotify spontaneously logs me out within Djay Pro, which is making the app unreliable for live DJ sets.

The problem has two aspects:

  1. Routine logouts – Since Spotify was integrated into Djay Pro, I’ve been logged out at least every few days.
  2. Mid-session logout – Today, in the middle of an active (fortunately not live) set, Spotify logged out completely without warning. All loaded tracks disappeared and the app returned to its initial state.

This is a serious issue for live performance use. If a spontaneous logout can occur mid-session, Djay Pro becomes unreliable as a gigging tool.

My questions:
• Is this expected behaviour, or is it a known bug?
• Is there a workaround to prevent session timeouts during a set?
• Are there any fixes planned?

My setup:
• Djay Pro 5.6.3
• iPad with A16 chip
• iPadOS 26.3.1
• Hercules Inpulse 500

Thanks for your help — I’d really appreciate any insights.

Rhodo

50

Hi @rhodoisland, sorry to hear you’re experiencing this issue. I’ve merged your new topic with this existing one. In the future, please use the search tool before creating new topics.

Thanks for the details regarding your setup and the issue.

  1. Is your internet connection fast and stable? Sometimes a logout can happen if there is a brief drop in WiFi connection.
  2. Are you using a VPN?
  3. Have you noticed if this only happens with specific songs?
  4. What country are you in?
  5. Could you please send me your public IP address from this website https://whatismyipaddress.com/ in a DM so we can do some more enquiries on our side?
  6. When the logout happens, are you able to play songs from the Spotify App or via the Spotify Browser?
51

Hi @Slak_Jaw ,

Thanks for the quick reply!

Sorry i did see that thread but didn’t think it was specifically about this issues :wink:

Here’s my answers to your questions:

  1. I have 1Gbit internet, so super fast!
  2. I am NOT using a VPN
  3. Any song/songs this happens
  4. I’m Netherlands based
  5. Will send IP shortly!
  6. The Spotify App works fine!

Thanks for your time!

1 Like
52

You’re welcome @rhodoisland. Thanks for answering my questions and for sharing your IP address. I’ll pass this onto engineering for further review.

1 Like
53

Hi again @rhodoisland, I’ve created an official support request on your behalf so we can investigate your issue further. You should receive an email from our support team soon. Thanks!

54

  1. using DJay Pro 5.6.8

  2. on Mac Tahoe 26.6.1

Just wondering has anyone had issues where your currently playing a track from Spotify,

song fully loads, currently playing track during a live Gig, then out of no where the song cuts out cold with no warnings,

I look at Spotify on DJay pro 5.6.8 and the Spotify Log in screen is displayed,

Spotify had logged itself out for some reason,

This has never happened to me on Tidal,

Is this because Tidal Caches the tracks and Spotify doesn’t??

but this was a big surprise for me cause its never happened before,

was this a Glitch from Spotify, a network issue,

The only other reason I have come up with for this issue is Spotify is really anal with, If you have 1 single account, then you cant use that Spotify account on a separate device, like a tablet or phone that I use as a backup aux system just incase my laptop crashes.

I don’t understand this cause I have used my paid Spotify account on my Tablet before and have never had any issues,

but in saying that, I don’t think I’ve used Spotify at the same time, played a track on my Mac through DJay pro and also played a track from my tablet at the same time.

I’m thinking Spotify detects that you are playing tracks simultaneously and it will cut off one of the sources just because you have a single Spotify account.

it was my bad luck that Spotify cut my DJay pro playback,I’m guessing this is what happened but I’m not sure.

I thought there was a fail safe playback protection with DJay Pro? Can anyone confirm this?

or if anyone has experienced this, please let me know, or if someone does experience this at least I’ve shone some light on this.

55

I had this also a couple of times. I think that when you log into Spotify the Authentication you have got is valid for a certain amount of time. When that time expires you have to log in again. What I always do for a session is Log out of Spotify and then directly log in again. Since I do that I never have the login issue again.

@Slak_Jaw it looks like sometimes the refresh token of the Api is not working or renewed within the time limit, forces you to log out

1 Like
56

thanks for the info EwoutdeBoer

57

Hi @eecy_cee, I’ve merged your new topic with this existing one as they seem to be closely related.

Thanks @EwoutdeBoer, for this information. This could be the key we’ve been looking for and I’ll pass this onto our engineering team.

2 Likes
58
  • Device model iPad Mini
  • Version of djay: last
  • Hardware/controllers used: FLX 4
  • Hardware firmware version: last

It’s happening again.

I have been disconnected by Spotify while I was playing within Spotify playlists. And everything stopped and disappeared. It happened after a couple of hours playing…I had to log in again to be able to see everything again.

It happened also some months ago, but I thouht it was fixed.

I was happy with Djay because I was also able to play using my Spotify playlists, but it seems not reliable at all that way.

1 Like
59

Hi @Peppemojito, sorry to hear this happened mid-set — never a good time for it. I’ve merged your new topic with this existing one as they sound very closely related. Our engineering team is aware of this issue, but unfortunately has still not been able to reproduce it internally. The most promising lead so far, from another community member, is that the Spotify auth token sometimes isn’t refreshed before it expires, which kicks djay back to the login screen.

Community workaround while we chase this down (not an official fix, but a couple of users report good results): log out and straight back in right before you start, so you begin the session with a fresh token. On iPad that’s Settings > Library > Log Out of Spotify, then log back in from the Spotify source in your library.

Could you also please fill in the specifics for me with actual version numbers? “Last” gets vague fast once versions move on:

  • Device model (e.g. iPad mini 6th Gen):

  • Version of iPadOS:

  • Version of djay:

  • DDJ-FLX4 firmware version:

And a few questions that will help engineering narrow it down:

  1. Was your internet fast and stable throughout, or could there have been a brief WiFi drop?

  2. Are you using a VPN?

  3. What country are you in?

  4. Was Spotify open or playing on any other device (phone, laptop, speaker) during the set?

  5. When the logout happens, does the standalone Spotify app still play normally?

Thanks again for reporting this — the more setups we can compare, the faster this gets pinned down.

1 Like
60

was your Spotify logged in anywhere else? like a tablet, phone or browser?

I’m starting to think if Spotify detects that you are logged in on another device, it will log you out of DJay pro,

I’ve also started to notice on my windows internet browser when I restart my computer then go onto my internet browser and click on Spotify, I have to fully log in every time, this never happens before,

I used to just open my internet browser and my Spotify is already logged in.

Spotify could be making changes and its affecting DJay Pro.

for now I just don’t trust Spotify on DJay Pro, I only use Tidal, if there’s any songs only available on Spotify, I just have to download it offline,

I don’t know if there is a way DJay pro can prevent Spotify logging off whilst your playing a song.

Device model Macbook Pro M1

  • I have 1 single Spotify account

  • Version of OSX: Tahoe

  • Version of djay: 5.7.8

  • DDJ-SX2

And a few questions that will help engineering narrow it down:

  1. Was your internet fast and stable throughout, or could there have been a brief WiFi drop?

Could be, I was using the venues WIFI which was OK speed

  1. Are you using a VPN?- NO, and No Security software

  2. What country are you in? - Australia

  3. Was Spotify open or playing on any other device (phone, laptop, speaker) during the set?

It was on my tablet spotify was open but was not playing anything.

  1. When the logout happens, does the standalone Spotify app still play normally?

I had already shut down my tablet, so no other spotify was open

1 Like
61

Thanks for the additional info @eecy_cee. I’ve passed this onto engineering.

1 Like