Track stops playing - only a reload fix’s it

Bug Reports
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model: iPad Pro m4
  • Version of operating system: latest IOS
  • Version of djay (e.g. 5.1.2): latest
  • Hardware/controllers used: Reloop Mixon 8 Pro
  • Hardware firmware version (e.g. 1.0.1): latest
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:

  • Some tracks load, the moment there is any interaction, it just stops playing - interactions such as hot cue, start stop, jog wheel
    Sync and key lock is on

  • Problem happens even when sync and key lock is off

  • Sometimes a track will be most of the way through playing and will just stop

  • I have tried restarting iPad, DJAY and re-analysing all songs

  • All songs are saved to iPad hard drive, not streamed

  • Most songs are aiff

  • This has been happening for the past 3-4 months (last 2 DJAY updates) but is getting worse

  • No buttons on the controller have any effect - complete track freeze on that channel - the other channels can still be used and will still play if a song is loaded

  • My DJAY collection library is 2 years old (in that I have more than 150 sessions/previous playlists saved) and roughly 4,000 songs at any given time

3

Can you please share a short screen recording of this @DJGetNaked?

5

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

7

I have been having the same issue. Has this really been solved? If so I’d love to know the answer. I’ve done 2 gigs now with DJay pro and both times a track has just stopped, i.e. still playing but no sound. I should say that this is after using autoplay for a couple of hours. Hitting ‘transiton’ sorts the problem but it’s still a problem to me.

8

Hi @Michael_Sumner, can you please share complete details about your setup?

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Since this sounds repeatable, can you please also capture and share a short screen recording of the issue to help clarify what’s happening? Thanks!

10

Hi - yes I’ll record one for you over the next couple days as it still happens

11

Sounds good. Thanks @DJGetNaked

12

Using Macbook Pro A1502 i5@2.6Ghz 8GB 256GB SSD running Big Sur

Latest version of Djay Pro (but not the one released yesterday)

Hercules Impulse 500

Going to be very difficult to get a screen recording as it happens randomly (randomly after a couple of hours i guess) and anyway I’m too busy flirting with all the birds asking me for requests. All I can say is that everything looks normal but just no sound. Last time it happened the track was about 3/4 of the way through. I will try and note anything next time. I should add that this is on autoplay and i’m not touching anything on my laptop or controller at all.

I have also noticed that a very few tracks load up and play but with no vocals. In that case I notice the EQ knob has turned right down (on screen) so i’m guessing that’s just a bad recording or something so i deleted those tracks.

13

Thanks for the additional info @Michael_Sumner. Are you using a streaming service or local music?

14

Using local music

1 Like
15

Thanks for the additional info @Michael_Sumner. Hopefully one of you can catch this on video so I can share it with our engineering team.

16

Hi @DJGetNaked and @Michael_Sumner, it’s been a week. Have either of you been able to capture this on video yet? I haven’t been able to reproduce this myself. Thanks.

17

Hello! It’s been another week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

19

Hi again…sorry to have to re-open this but it’s still happening. Happened on Friday and It has happened at every gig I’ve done. Track just drops out completely. Embarrassing…

20

Thanks for the follow up @Michael_Sumner.

  1. Are you able to catch a screen recording of this happening?
  2. Does it only happen when your DJ controller is connected?
  3. How exactly are you connecting your controller to your Mac? Any USB adapters or hubs being used?
  4. Have you tried a different, high-quality, properly shielded, USB cable with dual ferrites on either end?
  5. Have you tried using a different USB port on your Mac?

EDIT: Without seeing a video, it’s hard for me to know for sure, but many of these “track stops playing” issues are related to an intermittent connection cause by the USB cable, USB sockets or the hub or adapter. I highly recommend that you try my suggestions above and do some testing at home. Also, if the issue does not occur when you don’t have a controller connected, then this is very likely a connection issue. I hope that helps!