For anyone questioning djay’s playback ability of Tidal HiFi (or Master) tracks, you may want to check out a link I posted here.
I’m inclined to believe that DAC may just be the answer to some of our prayers.
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Hey @maurizio_T - Apologies for the delayed response.
The latest version of djay is 4.1.9 - have you had a chance to update to this version? If so, are you able to reproduce the issue?
Looking forward to hearing back.
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No I haven’t,
I actually haven’t even updated to 4.1.8 yet.
But another update from a gig last Friday,
A new issue popped up.
The momentary pause didn’t happen but
Twice during a 5 hr set, whilst the track was playing, it jumped to the end of the track,Platter was still spinning, but no music was playing…
Quite embarrassing and annoying.
I want to update but am a bit afraid to as I have another event to play at in a few weeks and l am a bit hesitant.
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Hey, @maurizio_T - I understand the hesitation.
However, we highly recommend updating to the latest version to rule out any variables and avoid any other bugs that are fixed, and not miss out on any improvements that have been made 
Feel free to update and let us know how it goes. If you can reproduce the issue, please let us know (and share a video, if possible) so we can troubleshoot and help resolve the issue.
@maurizio_T if you’re hesitant to update, like I always am, I recommend doing a full OS backup first so you can rollback if you discover major issues.
Here’s my recommended workflow if you’re interested:
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I’ve seen (something like?) this last week (on iPad 4.1.9). Luckily for me this only happened while I was loading and cueing up the tracks. A track would randomly stop playing after a couple of beats. Jumping back to the first cue point and restarting didn’t help as it would stop again at the exact same point.
After some fiddling with play / pause / jog wheels it went back to normal and continued playing past the problematic point. Unfortunately I don’t have any additional info and I’m not even sure if this is the same issue…
Ok - I thought it may have been something I did, but this happened to me two weeks ago during a livestream. It just decided to stop on my left controller/input. Djay Pro AI on an Intel Mac, Pioneer WeGo4 as the controller. Also happened the following week just once on my Hercules Rmx2.
mi succede la stessa cosa
This is still happening to me as well,
Played a gig two weeks back and the it happened…Track just stopped.
Pressed play and it started again.
Only happened once and didn’t happen again for the rest of the night.
Another update,
Played at a gig last night,
I closed all apps and performed a hard reset on my iPad before starting the gig, Had Do Not Disturb on for Djay and can report no glitch in a 5 hour gig.
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Hi, I may be late, but I want to share my recent experience with random cuts.
In my last session when I started playing songs I tried to connect my headphones via bluetooth, and djay pro had the first cut, then turn off the headphones and resume the music.
In the next hour I had two new random cuts, apart from the headphones I had to turn off the bluetooh on my iPhone, because I felt the problem in the bluetooh connection. After this I played for three hours with no problems.
I’m not sure if the problem is in the bluetooth, but this is my experience.
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It may be related but when once it stops, it generally plays find for the rest of the session.
Almost same issue happened to me just last weekend while I was playing at a friend’s house party. Very disappointing because random tracks would stop and no matter how many times I pressed play they wouldn’t play again. Can Algoriddim folks please respond/fix to this? I am considering cancelling my subscription because it almost ruined the dance floor and I had to improvise and play straight from Tidal.
Another update,
Was messing around last night at home and the issue happened again.
Left deck just stopped.
Pressing Play re started the track and it was fine for the rest of the night.
All other apps were shut down but I hadn’t performed a hard reset though which seemed to work the last time I played at a gig.
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@tatu thanks for sharing this. I definitely recommend that you disable Bluetooth when DJing if possible. Accidental Bluetooth connections to nearby devices can cause audio interruptions.
Hi @Aleixo_Guedes, thanks for sharing your experience. We are working on this, but are not able to consistently reproduce the problem so the more data we collect from users about the issue the better. Can you please share more details?
- What hardware are you using?
- What was your music source (songs stored on device from iTunes/Music, streaming services, Files app, etc).
- Are you able to reproduce the issue on demand or does it appear random?
- Is the overview waveform and detailed waveform still visible when the song won’t play?
Thanks!
Thanks Slak_Jaw,
As I have previously stated, This issue never happened prior to Version 4.0.13, which is over a year now…
Question, If I delete the app then re install it, will I lose all my cue points and playlists?
You’re welcome @maurizio_T. All of your cue points and playlists are stored in the djayMediaLibrary database. You can make a backup of this before removing and reinstalling the app (see the guide below). Just to be safe, I also recommend you do a full system backup to iCloud or with Time Machine before removing the app.
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So, I posted this same issue on a different section of the community but the same issue with freezing songs during my sets at the nightclub.
It is the Left channel only.
Do not disturb is off.
iPad pro 12.9 (5th gen) version 17.1.1
Mixon 8 pro (brand new purchased 2 months ago) v5309.
Djay app version 4.1.10
Using the white usb c to usb cord connections no adapters like with the Mixon 4
and i have vibrational absorption pads I use at the nightclub.
no apps on the iPad just downloaded songs that hav been cued up.
Please help in any kind of way!!
