Video of 5 month old cross fader problem

Please fix this… I use this software for weddings and have to cross my fingers every time I use this.

No new betas, no updates… vacation again?

https://vimeo.com/178066084

It only does it when a controller is connected.

The controller is not “highly used”. It’s only 6 weeks old.

It does not happen with Virtual DJ, Megaseg, Serato, Dex 3 or any other dj software.

Yes, the latest firmware is installed.

I have been reporting this for a while. Your responses tell me that no one has looked into this at all. And, this is the first you are addressing this issue.

It also tells me that NOTHING is being done on the problem where text is just disappearing from the software.

Time to start looking for a new software that cares about the user’s problems. This is TERRIBLE!

This is a Denon MC6000 MKII.

It does NOT effect the controller output. It is ONLY a anomaly in the image. Again, does not affect the output.

My guess is that it is a memory leak of some kind, as it does not do it when you first open the program but rather after some time.

Just like the text disappearing on the app. It only happens after some time.

Well, you have to compare apples to apples. An MC6000 is not the same piece of hardware. I am using the MC6000 MKII. Completely different controller.

Thanks for trying.

It clearly happens. I have video and pictures to back it up. The fader is not dirty, the controller is not old. It doesn’t happen with any other software.

I am not sure what else I can show them to get some attention, besides showing up at their front door.

Switched computers and same problem.

Thanks…

I am AMAZED that after posting pictures and video for months, there is no response from the company! Same with the problem with the text disappearing.

Nothing!

The controller has nothing to do with the GUI text disappearing.

I really need to find new software. This is a major disappointment. I will be posting this on their facebook page. That is the ONLY way to get some results. Let everyone know about the problems. They must hide things from the main developers but they read the facebook page.

No, the frustrating part is that this problem is MONTHS old. It was reported back on the beta forums and NEVER addressed. The public release was sent out and then you guys drop off the planet and nothing gets done.

I am dj’ing LIVE with your software and the text is disappearing and the crossfader is going nuts. How would YOU feel if you reported the problem MONTHS ago and not a darn thing is done about it?

I am tired of the lame excuses. You guys disappear for MONTHS and nothing is addressed. Look at all the problems on this page that are not being addressed. There are no beta’s to test out with fixes… nothing.

I gave you a number of videos showing the problem as well as pictures. You mean to tell me you can’t figure out why YOUR software is acting like this? Maybe you should get a 21" iMac and a Denon DN-MC6000 MK2 and try it for yourself.

GET IT FIXED. This is sick how long we have to wait for simple fixes.

So the engineers can’t fix the problem?

Didn’t they design the software? Your testing is flawed because this and other issues happen. And users are getting very upset!

Hi Steve, is this the same without the controller ?
I’ve had the effect with a dirty crossfader from my VMS4.
Found the fault by using midipipe - Mididata were send without touching the fader.
Heiko

Is it a denon ?

Hmmm, one of my friends has nearly the same prob with VDJ and Denon MC 4000.
Problem there is that the controller sends every 10 - 12 minutes some midi data.
(not a sysex). Answer from Denon - could be possible if it is a “serato ready” device.
So - it would be great to see a report from midi pipe what happens in the moment if the crossfader is moving without hands on. Without this it is very difficult to say hard - or - and software prob.

Ah ok - that is a good info.

Will try to reproduce it here

3,5 h in Automix and manuel mix mode - nothing happens
Crossfader ok , no probs in the textarea,
waveform stuttering a little bit.

Imac late 2009 with 10.11.6
Mk6000

sorry of course MC 6000

Sorry that I missed to wrote the MKII behind the MC6000.
I believe you that it happens !
Changing the computer and the same result - strange !
That it not happens with other software can be an indication that maybe the
midi core integration is not perfect done from the denon and or the software.
Maybe you have a chance to try another MC6000MkII.

Hi there,

sorry to hear that your crossfader is moving.
Please try to reproduce the moving crossfader without a connected midi controller, as Heiko said this can occur with highly used faders.
That would be very helpful to know.

Thank you in advance.

Cheers,
Lukas E.

If it is a Denon, please make sure the latest firmware is installed.

Thank you for your help Heiko.

Cheers,Lukas E.