No sound/problem control Mixtour/Djay2/samsungGalaxieJ3

  • 1
  • Problem
  • Updated 1 month ago
Hi,

The Mixtour is connected and recognized by the Samsung. Sound is going out neither from headphones or main mix.
Load knob works fine, but then I have to upload from the screen because
Track Select, Back knobs or not working on the smartphone.
Crossfader button is recognized and moving on the screen
Play, Cue, Sync, Loop work as well

I have re installed Djay 2, restarted smartphone as well.
Android version 5,1,1
Version kernell 3,10,65-9236909

Thanks for your help
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Lukas E

Lukas E, Official Rep

  • 4029 Posts
  • 388 Reply Likes
Hey there,

thank you for your mail.
We are sorry to hear that, so you say there is no sound at all?
Have you checked if your device is processing the sound through its headphone jack?

Cheers,Lukas E.
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hello,

No sound coming from output neither headphone although the metering is showing on the level meter.
The PFL/master switch has no effects on the level meter.

Shall I plug it on a pc/mac to install fireware/update the system ?
Or just sent it back to Thomann and get a new one?
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
As i said in my first message:

"Sound is going out neither from headphones or main mix"

Thanks for helping
Photo of Lukas E

Lukas E, Official Rep

  • 4026 Posts
  • 388 Reply Likes
Hey Nico,

sorry for the misunderstanding but I was asking about your Samsungs headphone jack, not the Mixtours.

Cheers,Lukas E.
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hey Lucas,

Yes, it was a misunderstanding.

Good thinking, yo are right the main mix is going through the headphone out of the smartphone! (My gosh the LPF HPF is very good!)

I hope you will keep helping me to resolve the problem.

I have another trouble about importing a sample into the page with all the sound FX, DJ2 quit each time. But that is not the priority.

I am waiting for your response concerning the 1st problem,

Best,

Nico
Photo of Lukas E

Lukas E, Official Rep

  • 4029 Posts
  • 388 Reply Likes
Hey Nico,

I see, that is what I expected. Upgrading to a higher Android version can solve the problem as long as this is possible.
Could you check if you can update the operating system?

Cheers,Lukas E. 
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hi Lukas,

My version is up to date it is:
J320FXXU0API2/
J320FDBT0APH1/
J320FXXU0APG2

It is android 5,1,1

Version base:
J320FXXU0APG2

It does not appear that i can upgrade to a higher android version.
Which one should be installed?

Hope you can help,

Best
Photo of Lukas E

Lukas E, Official Rep

  • 3972 Posts
  • 369 Reply Likes
Hey there,

I am sorry but if you can not upgrade to a higher version your sound card driver will not receive the necessary update to be able to send out the sound to connected external sound cards. 
Not every Android device is able to do so :/

Cheers,Lukas E.
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hi again,

Coulsyou please tell me which version of android is compatible? Or which smartphone? Also is the mix tour really working with windows?
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Can you tell me which version is compatible?
What android phone is compatible ?
Is FairPhone 2 compatible?

Thanks
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hello,
I bought a Mixtour Relop that is apprently not compatible with my android Samsung. Can you please tell me from which version it is compatible? Thanks
Photo of Lukas E

Lukas E, Official Rep

  • 4029 Posts
  • 388 Reply Likes
Hey Nico,

is the controller not getting recognised at all?

Cheers,Lukas E.
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hey lukas,

the controler is recognised and I can upload songs, but as I said in previous chat, not everything is wotking properly and the sound is going out off the android, not the controller. Apparently not every Android device is compatible, but now I am with a Mix Tour I can't use and I was wondering if you could advice me an Android that is compatible with the Mix Tour.

Cheers, Nico
Photo of Nico Huchet

Nico Huchet

  • 12 Posts
  • 0 Reply Likes
Hey lukas,

the controler is recognised and I can upload songs, but as I said in previous chat, not everything is wotking properly and the sound is going out off the android, not the controller. Apparently not every Android device is compatible, but now I am with a Mix Tour I can't use and I was wondering if you could advice me an Android that is compatible with the Mix Tour.

Cheers, Nico
Photo of michael glendon

michael glendon

  • 4 Posts
  • 1 Reply Like
I’m using an Nvidia Shield Tablet Android 7 running DJay2 App I connect the Reloop MIXTOUR via supplied usb all buttons work ok but I have no sound on headphones..? Please help..!!!
Photo of David Stevens

David Stevens

  • 1 Post
  • 0 Reply Likes
I have the same issue.. found that I had to switch sound output on my phone's settings to midi controller instead of headphone jack.. also make sure volume is up on phone.. but now that I have main sound out I am not getting split sound through headphone jack on mixtour..
I am using the USB interface dongle that goes into my phone's USB-C connector.. I ordered a USB-B to USB-C cable that doesn't use any adapters.. I will update soon..
Photo of urban75

urban75

  • 1 Post
  • 0 Reply Likes
I bought Mixtour last year but didn't use it when I realised it couldn't play downloaded Spotify files. I tried it again and ike others I get the VU meters to move, but zero sound (or very faint music and erratic buzzing).

I'm running the Android app on a Chromebook which worked before.

Have I wasted my money?