No Sound on Reloop Buddy after 4.0.10 update

spanciu · October 16, 2022, 2:57pm

Well, the majority of us tested and it works, so might be a different issue there. I am using an iPad Air running iPad OS 15.7 and dJay 4.0.11. It works fine.

First check in the app if you really are on the latest version, or manually search in App Store for dJay and update.

MrQC · October 16, 2022, 3:25pm

Yeah I have the same iOS & App versions all installed. I have deleted the App & installed it again. The odd thing is it works sometimes but not constantly. Any other ideas as it’s really frustrating.

spanciu · October 16, 2022, 3:42pm

Not really. For me, it works fine. Maybe have a support ticket and the team can investigate.

Anders · October 17, 2022, 7:08am

@MrQC which iOS and djay versions are you running exactly?

The odd thing is it works sometimes but not constantly.

Can you also please elaborate on this, e.g. does it stop working while you’re playing, or does it sometimes work when you connect the controller and sometimes not?

Mister_Tuur · October 17, 2022, 7:17am

This. You can’t expect to get any useful tips when you start off with “it’s not working at all” and then follow up with “it works sometimes but not constantly”. We need more info. Since others are confirming it does work, you might be looking at possibly hardware issues (cables?) or other software interfering for example.

In addition to @Anders’ question: does the controller part work when you’re having issues - is it only the sound not working? Etc. etc.

MrQC · October 17, 2022, 8:02am

Hi I am using 15.7 IOS & 4.0.11 Djay

It has stopped working once while using it when it had been fine but mostly it will not output sound when first connecting.

I have tried two different channels connections between buddy & iPad

Thanks

Mister_Tuur · October 17, 2022, 8:13am

I suspect you are using a HUB? This could be a factor too. It might sound strange but if you have multiple ports on the HUB be sure to try a different one.

This might be related: iPad USB sound routing issue

MrQC · October 17, 2022, 8:39am

Hi there

I am not using a hub I just have a usb a to usb c lead going from the buddy to the iPad Air 2022.

There is not sound coming from my speakers or in my head phones.

Thanks for all the help everyone. I know it’s difficult

Jru · October 17, 2022, 5:58pm

Hi @MrQC,

Please refer to this official setup guide provided by Reloop and feel free to reach back out to us should any of the methods provided not be of service to this issue!

SnAkEs1210 · October 20, 2022, 3:44pm

good luck, hopefully you won’t have this problem for years on end like what happened with the android version.

spanciu · October 20, 2022, 5:21pm

Well, they actually responded to my message, and worked to fix it. I am actually impressed that they managed to fix it in days! I work in IT so I know that they put a lot of effort to pull this stunt. So, I can only say thanks and be happy that I am a pro user of dJay.

They also fixed some other flaws that they had for my controller (the FX mapping). If they fix the neural mix thingy which I wrote them about then they are superstars.

Wardy1 · October 20, 2022, 7:30pm

What device are you using?

SnAkEs1210 · October 20, 2022, 7:31pm

Oh, glad you got it sorted. Unfortunately this is not the case for android users. All the supported controllers suffer from an issue where the pre-cue doesn’t work so basically we can’t hear anything on our headphones. This has been like this for years now.

spanciu · October 20, 2022, 8:42pm

Have a bug report sent out to them or create a thread that explains it in detail so others can jump in with info, logs and I am sure they willl look into it.