Cannot sign in to Apple Music in djay

Questions
1

I recently saw that Djay added Apple Music and all you had to do was sign in. But every time I try signing in with my Apple ID, it never signs me in. It takes me to the page that says “Sign In” and “Try 2 Months Free” at the start. I have Apple Music but how do I fix this?

2

Thanks for your message. It sounds like the account you are signing in with doesn’t have an active Apple Music subscription, which is required for using Apple Music in djay. Please double check your subscription status in your Apple Music account settings.

3

I have the exact same problem and I have an active Apple Music subscription which is showing as active in my subscription list

4

It is active. It works on Apple Music fine, it has this problem between the 2.

5

Thanks for confirming.

Can you please try logging in with the same Apple ID in a browser at https://music.apple.com on a Mac or PC and check:

  1. Does that work?
  2. After login do you see a banner at the bottom saying “Get over 100 million songs free for 1 month” or similar?
  3. When you click on your account icon in the top-right corner and select “Settings”, scroll to the bottom where it says “Subscriptions” – what does it say here?

Thanks for your help!

7

I have the same problem on my iPhone. It works fine on my Mac and iPad, but on the phone when I try to view my music on Apple Music it gives me an erro (Forbidden 403)

8

As I said in the family control thing, my Apple Music works. What do I do now.

9

Please check if your Apple ID meets the age requirements as described here and let me know if the issue persists:

1 Like
10

I have the same issue and my account is over 18

11

Hi @DonnyGreek, please proved more details about your setup:

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  1. Do you have an active paid subscription for djay?
  2. Can you please share a screenshot of the error message?
12

I am having the same issues with logging into the Djay Pro app on my iPad through Apple Music. Please help

13

Hi @Cellas026,

  1. Please close djay and all others apps on your iPad
  2. Log out of your Apple ID via main settings of your iPad
  3. Perform a Forced Restart: Force restart iPad - Apple Support (CA)
  4. After restarting, log back into your Apple ID then launch djay and try logging into Apple Music again.
14

Thank you for your reply! I tried all the steps you laid out and I still
received the same “your session has timed out" message.

15

You’re welcome @Cellas026. Please capture a video of this, upload it to your Google Drive/Dropbox, enable sharing permissions, and share a link to the video here. This will help me to better understand exactly what’s happening. Thanks!

17

Hi @Cellas026, I’m following up on this issue. Were you able to capture a video of it as requested above?

18

I tried this just for kicks after seeing this post and everything worked fine.
Now, some access restrictions that you can impose on your Apple account may block third party application account info access.

Do you use:
-Family Share? Is your very own account the one that purchased both DJay and the subscription?
-Screen Time?

1 Like
20

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