Issue with track stuttering and freezing when scrolling quickly through it

Issue with track stuttering and freezing when scrolling quickly through tracks

I’m experiencing an issue where rapidly scrolling through a track (using the ‘<<’ and ‘>>’ parameter buttons on the Mixon) causes stuttering and short freeze moments in the track. You can see this in this attached video.

A couple of notes:

  1. I feel this issue is more noticeable with longer tracks (the track in the example is around 6 minutes).
  2. Other similar software doesn’t seem to have this issue with the same action, and it shouldn’t be a problem for Djay here either (especially since I’m not using heavy WAV or FLAC files).
  3. Initially, I thought the issue might be related to having used sync for a mix transition with the track, or possibly that the problem was tied to one specific file. However, later in the video, you can see the same issue happening with a different “fresh” track as well, and without having done a mix transition beforehand.

This leads me to think the issue might be more related to the system becoming unstable after performing any other activities, such as mixing, starting/stopping tracks, starting from cues, or similar actions. After a quick retest, I noticed that the issue is perfectly reproducible and occurs on both decks.

I also recorded and saved a Diagnostic System Test during this behavior and saved the .tar.gz file here: Diagnostic System Test

Has anyone else experienced this or found a solution?

@Slak_Jaw: can one of you please check the video and activity dump file?

Thanks in advance for your help!

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Device: MacBook Pro (16", 2019)
Operating system: Apple OS / Sanoma 14.6.1.
Djay version: Djay Pro 5.2.6
Hardware/controllers used: Reloop Mixon 8 Pro

  1. Do you have iCloud enabled for djay? >>No
  2. Do you have WiFi and/or Bluetooth enabled? >>Yes
  3. Are you running any other applications? >>No
  4. In the djay Settings>Advanced>NEURAL MIX Quality what is the %? >>High: 80%
  5. Does the issue only happen when the Mixon 8 is connected? >>Don’t know.
  6. Are you running the latest Mixon 8 firmware from Reloop? >>Yes!

Sorry @Slak_Jaw: had forgotten to add the video.

– > Now it is here it is.

Has anyone from the Algoriddim team already been able to replicate this issue @Slak_Jaw?

Hi @DJ_Big_Blender, sorry I was busy catching up with other users before my holidays and didn’t have time to investigate this one. I’m OOO until Jan 26, but you can submit an official support request from within djay. I hope that helps!