Cue audio distorting through headphones

Using Djay Pro AI with a Hercules Inspire 300 controller & the headphone cue audio moves in and out of distortion. The audio will start clean & the distortion will gradually increase for around 10 seconds until it’s basically white noise, suddenly the distortion will go away for a few seconds and then start all over again. Audio output through the computer is crystal clear.

I have tried a Numark Pro FX controller & that works fine. I have tried the Hercules controller with DJuced & that also works fine - it’s just the Hercules Controller with Djay Pro AI that has the issue.

It is similar to an old problem mentioned in this thread… Sound distortion - Headphones / Pre-Cue Pioneer DDJ-SB2

Any ideas??

Hi,

Thank you for getting in touch.

Could you try to connect your speakers to your Controllers Headphone Jack and check if the White Noise is also audible?