Hello,
Lately I had some issues playing my hercules Djcontrol Mix. I checked with IOS app and everything works properly, I’ve tested my setup many times and there no problems with it.
The setup is made of the DJcontrol Mix + smartphone + split cable + Headphone + Speaker
Selecting the PRE-CUEING on the app I get the same audio output on my speaker and my headphone, making impossible the mixing, The cue button instead of sending the audio-output on the headphone make sound increase on both: hp and speakers.
So these is some bug on splitting the audio from the app to the devices.
I tried to download the older version (Jenuary 3.0.15) and it works!
but I can’t upload tracks from Soundcloud I get the message:
‘‘THe stream could not be decoded’’
so now I can play my console, but the purchased Djay app is useless because I cant browse my music…
Thanks for reporting this and sorry to hear about your experience with playing SoundCloud in djay for Android.
If you haven’t done so already, could you please try logging out of SoundCloud in djay by going to Settings => Library => Log out of SoundCloud, and then logging in to your SoundCloud account again in djay?
hi @Emily
the problem is not with soundcloud, but in the current DJAY app version on android the pre-cue is not working properly.
playing my Hercules DJCONTROL MIX the pre-cueing is not working, the same audio is played in the speakers and headphones, pushing the cue button there is an increase in the audio you can hear both songs, from SPeakers and HP. but no the preview.
This problem is not present in the IOS app and previous DJAY app versions.
So it’s a bug of the 3.0.16 version of djay app
My apologies for the misunderstanding. I thought there was a different problem with SoundCloud that you had mentioned in your 2nd post. Whatever the case, I’ll be happy to help troubleshoot any issues you’re experiencing!
Regarding pre-cueing not working with your setup, could you please first confirm that you’ve followed the instructions in our FAQ about pre-cueing with djay for Android here:
If so, and the problem persists, could you please share exactly what smartphone model you’re using and what split cable you’re using so we can take a closer look into this? Please also confirm that you’ve got the split output enabled in djay’s settings.
In addition, when you said in your original description: “The cue button instead of sending the audio-output on the headphone make sound increase on both: hp and speakers” - could you tell me exactly what cue button you’re referring to?
Thanks @Emily for the quick answer.
I’m usign the Split Cable given with the hercules DJCONTROL MIX, and it’s working because I checked with IOS app, the settings on DJAY app are ok too, the pre-cueing is selected and the slide CUE-MIX is on the left.
Smartphone: RealMe Gt master Edition
I’ve just seen that you’ve contacted our team via email for support with this issue as well, and that you’ve shared a video of the problem and your setup over there. Thank you for all of the additional information.
Our team is looking into this issue, and they’ll get back to you via email with any updates. Please continue the conversation via email with our Support Team so they can provide you with individual support.
Im having the same issue.
Ive tried contacting algoriddim but had no joy.
No mayter what i do with the settings or what i do with power supply the audio cue dowsnt work theough the headphones, both cues come through the speakers only and whenni adjust the cue knob the master volume goes up and down. I have givennup with the controller and given some lengthy bad reviews online.
Algoriddim support is total naff!!!
Algoriddim will just ignore your emails and won’t respond on here. They don’t care about people who purchased the android app and thought it would work correctly with a controller.
From what I can tell the issue was reported back in 2015 but unfortunately nothing can be done. This makes it all the more annoying as I purchased a tablet and a controller only a couple of years ago based on the information provided by Algoriddim.
To this day they still claim that the android software natively supports several controllers but to my mind, this is false advertising that is misleading people in to purchasing their app and equipment that doesn’t work.
Even more annoyingly, they seem to have given up on the android platform. There are several small bugs that never seem to get fixed so the android version doesn’t work correctly even without a controller and using a splitter cable.
If you are unhappy that you have been duped by Algoriddim, I would suggest that you report them on the google play store. Algoriddim are blaming the precue issue on google anyway so it might be a push in the right direction. I think the issue should either be fixed or Algoriddim should at least amend their google play page to include better information on what actually works.
I seem to have this issue on iphone as well. Everthing plays through my speakers. I can control volume of headphones in the app but no sound is coming out. Tried all possible ways of connecting the devices.
