Hello, I cannot restore missing tracks in my playlist anymore.
I created playlists in the DJay Pro App. But if I move a song from one to another folder I can’t play that song anymore from the playlist. If I select “Relink Missing Files“ DJay Pro immediately shows: “There are no missing files in your library.“. But if I load this track on a deck it shows “The track cannot be played because it is not available.“ I also refreshed the library. It happens with all tracks. Some tracks show: “No such file or directory" without a ability to “relink missing files“.
I can load the track from the library directory on the left to the deck without problems. But not directly from the playlist. I also deleted the missing file from the playlist and added it to the playlist - same problem. Same problem also when I try to add the tracks to a new created playlist.
I have the same issue as this thread opener. But unfortunaly there was no solution. This is a serious issue. Dear @algoriddim support, please help me. Thank you.
Hey @DJDS - Thanks for your post. Sorry to hear you’ve been experiencing this issue!
I know how frustrating it can be to not be able to access my tracks, and I hope we can get to the bottom of this.
I appreciate the troubleshooting steps you’ve taken thus far. Could you please tell me what happens if you delete the song from the affected playlist and then drag and drop the missing song that you’ve deleted from Finder (on your hard drive or external hard drive) into the affected playlist and see if you can load the track from that playlist then?
I’m looking forward to hearing how it goes. Of course, feel free to reach out if you have any questions.
Hello, I can’t load the track from the affected playlist. I can load it only from the library of Djay pro. If I try to load the missing song which I dragged and dropped from the finder or from the library it shows: “Track not available - The track cannot be played because it is not available.“ If I then press the button “Reling Missing Files“ then a new window pops up: “There are no missing files in your library“.
Alyx Algoriddim Staff
May 16 |
Hey @DJDS - Thanks for your post. Sorry to hear you’ve been experiencing this issue!
I know how frustrating it can be to not be able to access my tracks, and I hope we can get to the bottom of this.
I appreciate the troubleshooting steps you’ve taken thus far. Could you please tell me what happens if you delete the song from the affected playlist and then drag and drop the missing song that you’ve deleted from Finder (on your hard drive or external hard drive) into the affected playlist and see if you can load the track from that playlist then?
I’m looking forward to hearing how it goes. Of course, feel free to reach out if you have any questions.
