Hi @smurphy, welcome to the Community! Please do not create new topics for the same thing. This makes it more challenging to track and to keep discussions organized. I have moved your new one to this existing discussion.
Regarding your question, if memory serves me correct, this was a hardware issue. Most users seem to have resolved their issues by returning it for repair or replacement. You may also want to check out this discussion for a possible temporary solution/workaround. I hope that helps!
