Jogwheels Reloop Mixon 8 pro not tracking properly

DJ Hardware
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Hope it works out. Mixon 8 is such a great controller for djay pro.

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Just dropping in to share my experience with the Reloop Mixon 8 Pro controller. Unfortunately, Iā€™ve been able to conclude it has a severe design flaw with the jogwheels, which is a widespread hardware issue that remains unacknowledged by the manufacturer, to my knowledge.

To be clear, this is a hardware issue with the controller and not related to the software. In both Djay Pro and Serato DJ Pro, Iā€™ve encountered playback stopping abruptly as if the jogwheel was being held down, identical to the issues shown in the videos posted earlier in this thread. This problem has occurred almost every time Iā€™ve used the controller, even during live gigs, forcing me to instant double the halted deck to the other side to resume playback. This is completely unacceptable and undermines any trust in both the controller and the brand.

When I contacted support, they provided a newer firmware that failed to resolve the issue. Their only further response was to request additional videos of the problem, despite my having already sent two. They then suggested I contact American Music & Sound, their US distributor, who also offered nothing more than an RMA.

I have since returned the faulty unit to Amazon and declined replacements after extensive research revealed widespread issues with even replacement units, as corroborated by feedback in this thread. This is quite unfortunate because I really wanted to like this controller. It checks many boxes for me, including full native Djay Pro support, mobile compatibility with an iPad stand, in-jog displays, and FX paddles. However, its critical flaw has ultimately led me to lose faith in this product and the brand. Iā€™m looking at alternatives.

This controller should be removed from the list of Djay-compatible hardware until this issue is acknowledged and resolved.

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107

Thanks for the detailed feedback @noah. Iā€™ve passed this onto our engineering team.

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I hear your frustration. I had to return 2 units. Really a shame as itā€™s a great controller.

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Just unboxed the replacement unit and I can confirm both jogwheels works flawless on the new unit.
Reloop tested the device before it was sent to me.

The pitchfader lag is still an issue but Iā€™m 100 % sure this is an software error in Algoriddim due to the fact that the pitchfader works in Serato.

Really happy that I finally have a working controller.

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Itā€™s really a fun unit when you have a working 1. Just remember not to touch the jogs for the first minute or so whilst they are being calibrated after switching it on too

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Amazing really pleased for you. Enjoy :blush:

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Thanks for the info @Kasper. I purchased my Mixon 8 right a launch and have had zero issues with it as well.

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Ok so I too have the mixon 8 and have had this issue and read through forum. Tried troubleshooting and my anecdotal sense is as @noah suggested; the touch sensor of the jogwheel appears uniquely sensitive and thinks it is being touched/held down when itā€™s not.

I noticed a bit a dust/dead skin or whatever stuck in the little space that perimeters the jog wheel center display and used a sewing needle to gently clean that area up and also gave the whole jog a light clean with a moist cloth and that dramatically improved the responsiveness and made this issue decrease.

Maybe itā€™s just dust or static or dirt from hands that causes problem. I might experiment with puting clear tape on the touch sensor portion or something to see if that can help mitigate or to change responsiveness settng in midi. Will see

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Thanks for sharing your observations @17mics

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Hi
I believe itā€™s not Reloop in my case. I think at least with mine itā€™s Algoriddim and iOS. For example I had a track freeze and on the infamous left side or deck if you prefer. I went to the screen on my iPad mini 7 and there was no response from touch at all. The freeze was not the controller, it was the software. I touched the screen in several different areas while frozen and no response at all from any where on the screen. It was not until I spun my library button that the freeze thawed and everything started again.
Although inconvenient it was also somewhat of a relief as my Mixon 8 is only 1 week old with the latest firmware. No problems with Serato or Algoriddim on Windows at all. I have a MacBook Air arriving soon and will test that but so far only issue is with iOS.

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NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen): Thinkpad laptop
  • Version of operating system (e.g. macOS 14.4.1): win 11
  • Version of djay (e.g. 5.1.2): 5.2.9
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
    Reloop mixon 8 pro

Summary of the issue:
Is there a solution for the scratch problem as described in the video of Logistical Styles ?

How to reproduce the issue:

Track pauses after a scratch

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Hi @smurphy, welcome to the Community! Please do not create new topics for the same thing. This makes it more challenging to track and to keep discussions organized. I have moved your new one to this existing discussion.

Regarding your question, if memory serves me correct, this was a hardware issue. Most users seem to have resolved their issues by returning it for repair or replacement. You may also want to check out this discussion for a possible temporary solution/workaround. I hope that helps!