Yes, my reloop beatpad is just collecting dust now as it is totally unusable. Algoriddim basically keep fobbing me off. They take ages to respond and keep pointing their finger at anything other than their software.
We have tried all settings, different OTG adapters and now they are trying to say that the hardware is faulty when it clearly isnt.
I contacted the reloop support team and they have told me several times that the hardware is not faulty and have confirmed that it is an issue with Algoriddims software.
I am now escalating a case with google play as Algoriddim still state that these controllers are natively supported on the google play page. We all obviously know this not to be true and I fear other people will purchase these controllers and experience the same issue which is totally unacceptable in my opinion.
Hi @Emily this issue is still present. Any chance of an explanation into what is being done about it? I am experiencing the problem on android 9, android 11 and android 12.
Currently my reloop beatpad is unusable and is just gathering dust.
Being a controller that algoriddim states as being natively supported on the android platform, I would expect it to work perfectly. Having no headphone output and no way to pre-cue the next track is unacceptable.
@NathanielAlgo doesn’t matter, controllers that are supposed to be “Natively supported” also have the same problem.
I’m in very high hopes that it will get fixed soon, despite the Algoriddim support team thanking me for bringing it to their attention.
They were unaware of the issue apparently despite several moderators on here claiming to have forwarded the details of this problem to the devs.
We went through the whole “send me screenshots of your settings” “send me images of your OTG adapters” etc etc. before trying to tell me that my hardware was probably faulty. I had to forward them links to this forum to demostrate that the issue goes beyond my own personal equipment.
I have also spoken in depth to reloop who have confrimed that they know there is an issue and it is related to the software.
I have also reported this to Google Play and provided them with a very detailed account of the issue and my correspondence with Algoriddim and reloop support.
They have told me that they are quite happy to look into this for me and are eager to get the problem resolved. Hopefully when you are all working collectively, this will be sooner rather than later.
I’m not saying this is not a Djay bug, because frankly I don’t know, but Android as a platform (meaning different OS versions with vendor tweaks and all the different hardware stuff) is not as simple as it may seem from the outside. It might well be something else.
Reminds me a lot of the old Windows days (with tons of manufacturers), which was a nightmare for us developers to be honest.
All the different hardware components make up for a nice soup. There’s a good reason some stuff doesn’t make it to Android (e.g. Sonos Trueplay) because hardware quality and consistency is not a given.
With that said, if a company claims their stuff works on a platform it’s obviously their problem.
I hope it works out for you. Have you tried different Android devices?
Looking at the original post this could be a problem too. There are a lot of cheap solutions out there which don’t support all the specs they say they do.
@NathanielAlgo Here is another post to merge. On a oneplus device this time. The post has been closed now but it doesn’t look like the problem was resolved.
Yes, i appreciate that there are different variations of android but i wouldn’t say that the operating system is of a lesser quality
But yes, Algoriddim state that a small number of controllers are natively supported both on google play and on their website so you would expect that they would work on most devices with maybe a few exceptions.
Unfortunately, it seems that the controllers don’t work on any android device, with only a few exceptions. I have not heard of a device that it does work on yet but I’m assuming there must be a small number in order for Algoriddim to make the claim.
I just think the whole thing is totally misleading really. They certainly need to make a proper list of android devices that are compatible in order to stop people unknowingly purchasing equipment that they will never be able to use.
It would also be nice if they were honest and let us know if a fix is not possible because people who have recently purchased a controller might have a chance to return it for a refund. Being told its currently being worked on is not very helpful as years seem to go by and we never get any closer to a solution or even a work around.
Yes this is true both have their pros and cons. Quite often IOS have issues because of the security they put in place. That then restricts certain apps from working correctly. It is what it is though I guess.
Yeah I hope that the issue gets fixed one day but its looking doubtful. I still think that more information needs to be provided on compatibility to stop others running into the same problem after they’ve purchased all their equipment. To use the words “native intergration” is very misleading in my opinion.
I certainly feel that these words need to be removed from google play and Algoriddims website until the issue is resolved. The sheer amount of complaints on this forum and the fact that its a known issue should be enough for Algoriddim to make the right decision and act accordingly.
Hello guys, sorry to hear some of you are having issues. It might be a stupid question but is there not a list of compatible android devices anywhere? I have looked but havent found anything yet
Hello everyone
I have been using the djay app alot lately and I was thinking about buying a midi controller. I noticed some people are having issues when using android devices. I have been on the Algoriddim site but can only find a list of compatible controllers. Is there a list of compatible android devices anywhere please?
Hello there @maurizio_T, thanks for your help but i am not asking about supported controllers, i am asking about supported android devices. By this i mean phones and tablets. From what i understand, very few, if any android devices work with the list of supported controllers. Many people complain that pre-cue/headphones dont work when using an android device in conjunction with the supported controllers. So i am asking for a list of compatible android devices.
My apologies as l misunderstood,
I may stand corrected,again, but to the best of my knowledge Algoriddim isn’t compatible as yet with Android devices…
Only Mac and IOS and Windows to an extent…
I’m sure someone will chime in to correct me if I’m wrong though.
Yes from what i am reading, the issue is that the headphones dont work when connected to a supported controller. Cant really djay without headphones. Yes it seems the ios users have a better experience but unfortunately i dont own an ipad. I guess i will give it a miss unless i can find a list of android devices where the headphones work.
Our testing team is looking into creating a table in which we list which Android devices work best with certain controllers running specific Android OS versions.
This thread is similar in nature to this one which you already commented on. I will be merging this thread with that one for better community management.
). Both approaches have their pros and cons. 
yeah i was just having a joke really.
