Problem, jumping to Hot cue when a loop is active

[Slak_Jaw]

Thanks for the details @Nubium. Just to confirm your exact details:

1. Reloop Mixon 8 Pro
   a. Are you using the latest Mixon 8 firmware from Reloop?
2. iOS 17.3.1
3. 2022 iPad 11 4th Gen
4. djay Pro 5.1.2

Can you please also share a screenshot of your SYNC MODE Settings?

[Nubium]

Uploading: image.jpg…

[Nubium]

Yes to all those Questions.

[Nubium]

To be honest, I’ve just tried to make the error happen, over and over again, and it won’t happen. It only seems to happen a couple of hours into a gig.

[Nubium]

And happened again tonight at a wedding.

[Slak_Jaw]

Hi @Nubium, given that this doesn’t happen until much later in your set, it makes me think that there is some kind of a performance issue happening. Please refer to my list of iOS Tips and try to implement as many of these as you can in your setup.

iOS Specific Advice / Tips

Continuing on from my recent Hardware (General Hardware Advice / Tips) and Software Tips (General Software Advice / Tips), I thought it would be helpful to provide some iOS specific tips to maximize Performance and Stability. I’ve been using djay on iPad and iPhone exclusively for my gigs for over 5 years now. Using the tips in the links above with the ones below, I rarely experience djay or iPad crashes. Delete Unnecessary Apps. I treat my iPad as a professional piece of hardware dedicated t…

Also, your screenshot did not upload. Please try again.

In the meantime, I’ll share your description of the issue with the engineering team to see if they can try to replicate it. However, until you are able to capture a video of this, I think it might be a challenge for them to reproduce.

[Slak_Jaw]

Hi again @Nubium, I spoke with the engineering team, and as suspected, they were not able to reproduce this issue.

It would be very helpful if you could try to narrow down the condition(s) that cause this issue.

1. Do you remember the specific track you were playing?
2. Is the track from a streaming service, stored on your device or stored on an external drive?
3. Do you recall the specific loop and hot cue you were using?
4. If you do recall these, please share a screenshot of the track at that loop location so we can try to replicate it.
5. Again if you could upload that screenshot of your Sync Mode Settings again as well.
6. The more specific details you can remember the better. Thanks!

[Nubium]

Thanks for that info. I have already followed that. thanks. sorry I replied to the message above the one above.

[Nubium]

to answer your questions.

• Do you remember the specific track you were playing?

yes, the track is Dynamite by Taco Cruz. I loop 8 beats at 2.36 then try to jump to a hot que at 8 secs. it works fine when I testing but at a gig after djing for a few hours it gets stuck in the loop.

• Is the track from a streaming service, stored on your device or stored on an external drive?

track in stored on my iPad.

• Do you recall the specific loop and hot cue you were using? yes, see above.

• Again if you could upload that screenshot of your Sync Mode Settings again as well. sorry. my iPad is at home and im away for a few days.

[Slak_Jaw]

Thanks for the additional info!

[Nubium]

so… it continues. again, after 2 hours at a busy gig problems. this time with another track. ill upload videos to YouTube for you to see. I am wondering if the problem is actually a hot cue pad not working and not to do with a loop being played. vids are uploading now.

Djay problem.

[Nubium]

loop active and not jumping out to a hot cue

[Nubium]

Pad not responsive

[Slak_Jaw]

Thanks for the videos and screenshots @Nubium. I have already sent these to the engineering team for review.

[Nubium]

ok great. its hard to get good video as its in the moment at busy gigs.

[Nubium]

I have an update from further testing. I believe it is a Hardware again with the Mixon 8. I seem to remember somebody saying on this forum that they pushed the pad down hard and it’s alleviated the problem. I will keep testing and let you know. It is a shame that there are problems with the controllers.

[Slak_Jaw]

Yes, there are some users that have had sticking performance pad buttons on the Mixon 8. Please keep me posted on your findings and thanks for the update.

[Nubium]

you may remember I have a Mixon 8 that had the opposite problem to what ive got now, it would stay stuck on. I sent back the last one.

[Slak_Jaw]

Sorry, it’s hard for me to remember everyone’s hardware and different issues. Have you reached out to Reloop again and shared your videos of this issue?