Some Apple Music songs not loading

Slak_Jaw · August 22, 2024, 7:51pm

@Michael_Kennard please update to 5.2.3 for the fix.

Stonedsour · August 22, 2024, 8:16pm

Now I’m getting OSStatus error 2003334207 after I updated.

Slak_Jaw · August 22, 2024, 8:22pm

Hi @Stonedsour, please provide full and specific details about your setup.

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):

Stonedsour · August 22, 2024, 8:23pm

For some reason this update signed me out of Apple Music and my DJay login. Once I signed back in it seems to be working. Thanks!

DJHW · August 22, 2024, 9:15pm

Thnx! This was a big issue for us djays :-))

maurizio_T · August 22, 2024, 10:57pm

The workaround to that was to have a different Apple ID account for your Apple Music,
This way Apple Music and your Local Music are two seperate folders and don’t mix with one another and all your own music still plays the same…

This workaround was discussed a while back when Djay pro first introduced the integration with Apple Music

Arturito · August 22, 2024, 11:03pm

great! finally! it works! the 2nd half of my event today, everything was back to normal. THANK YOU!

maurizio_T · August 22, 2024, 11:06pm

Can confirm in Australia the update is available and the Apple error appears to be sorted,
Tested it with 5 tracks that previously wouldn’t load

Quick_Slow · August 22, 2024, 11:45pm

Fair to say that @Slak_Jaw and colleagues have earned a pint this weekend! Thanks for getting this sorted

Slak_Jaw · August 23, 2024, 12:26am

You’re welcome @Quick_Slow. Thanks!

TheSphinX · August 23, 2024, 12:50am

Djay pro on windows 11 and ios 17 is fixed with the new update

thank you, SphinX from Canada!

c20c20 · August 23, 2024, 1:24am

Any ETA on when this update will be rolled out to the App Store? Just checked and the latest version available to me is 5.2.2. Thank you so much to the team for working on this, am anxious to see if the issue is fixed.

Slak_Jaw · August 23, 2024, 1:28am

Hi @c20c20, it’s already been rolled out. Depending on your region it may take some time to be available for download.

MrG · August 23, 2024, 1:33am

Big shoutout to @Slak_Jaw and the Djay team!

Definitely appreciate yall resolving this issue. While i dont depend on all my music being streamed, its a plus to know its working again.

55_watazo · August 23, 2024, 1:36am

To the developers,

Thank you for addressing the issue with Apple Music not loading. I have confirmed that it is now loading properly on my Android device as well. I sincerely appreciate your help!

Slak_Jaw · August 23, 2024, 2:15am

Thanks @MrG and @55_watazo. I’ve passed this onto the rest of the team.

Ashkan_Alrz · August 23, 2024, 2:24am

Thanks @Slak_Jaw
Is it fixed automatically or do I need to download something?
I live in Montreal, Canada and still not fixed

Slak_Jaw · August 23, 2024, 2:27am

@Ashkan_Alrz you need to update djay to the 5.2.3 version from the App Store.

Dluas · August 23, 2024, 5:00am

I’m still having trouble loading songs

Device Model iPhone 11 Pro Max
Version of operating system 17.6.1
Version of djay 5.2.3

Slak_Jaw · August 23, 2024, 5:07am

Hi @Dluas, please try the following:

Log out of Apple Music from within djay
Log out of the Apple Music app
Close djay and the Apple Music app
Perform a Forced Restart of your iPhone: Force restart iPhone - Apple Support (CA)
After rebooting, only open djay and then log back into Apple Music from within djay.