Soundcloud tracks and playlists not loading

Bug Reports
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197

Hi @Chanterie_Julien,

We are reaching out to SoundCloud daily to resolve this issue.

I apologize that this issue is ongoing but we have yet to hear of a resolution timeline from them.

198

Hi @jabrenica,

Thatā€™s a very interesting idea but we can confirm that this is not the case thankfully!

The issue still lies with SoundCloud and we are awaiting further instruction from their developers as to when this track issue will be fixed for 3rd party apps including djay.

1 Like
199

Iā€™ve just cancelled my SoundCloud account. Pointless paying for something Iā€™m not using. Iā€™ve just migrated to another platform now.

200

what platform did you migrate to?

201

Can we fix this today

202

guys, this is ridiculousā€¦

1 Like
203

Has anyone got any alternative apps I can switch too considering Iā€™ve bought SoundCloud pro and djay for no reason, and any news on how anyone plans to compensate this, call of duty f***ed up and extended their double xp so Iā€™m hopeful that someone has an actual plan

2 Likes
204

Go comain on their twitter on their most recent post and every post at this point, they will get the idea then

1 Like
205

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Summary of the issue:
NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen): Lenovo IdeaPad Slim 3 Chromebook
  • Version of operating system (e.g. macOS 14.4.1): google OS Version 129.0.6668.74 (Official Build) beta
  • Version of djay (e.g. 5.1.2): 5.2.4
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): n/a

Summary of the issue:
songs that require soundcloud go+ are greyed out in playlists and unsearchable. when i click on them it gives the error message ā€œthe track cannot be played because it is unavailable.ā€ I have soundcloud next pro and the songs play just fine on soundcloud, Iā€™ve even played them before on djay which is why i noticed the issue because in my history where Iā€™ve played them before they show up as greyed out and unplayable.

Iā€™m not sure why they are unplayable because I can log into my soundcloud account just fine and I have the required membership, Iā€™ve even played these songs before using djay hence them being in my history and now I canā€™t.

I also noticed that sometimes the bpm will change without warning and without me controlling it so thatā€™s another issue

Restarting my chromebook doesnt help
restarting djay doesnt help
logging out and back into my djay and soundcloud accounts doesnā€™t help
Iā€™ve checked my subscriptions and they are both paid for and up to date

please help

So basically since the update and issue with SoundCloudā€¦ ALL THE + songs are no longer available but all other tracks are why is this??

How to reproduce the issue:

206

Not sure if this is applicable to Soundcloud as well but with Spotify,
Some tracks are greyed out because they canā€™t be played in certain regions,

Obviously this is not for Spotify being used with Djay Pro but Spotify in general

207

Hi,

It is not related but thanks.
Itā€™s all SoundCloud go+ songs (the official songs). You used to be able to mix with them but since SoundCloud went down with error 404. We can no longer load or mix with the SoundCloud+ songs.

208

Hi everyone,

We wanted to take a moment to thank you all for your patience and understanding as SoundCloudā€™s services have been down in 3rd party apps, including djay.

Our teams are still awaiting further feedback from SC as to when this issue will be fixed and we have been reaching out to them daily with updates from all of you to expedite the process on their side.

While they have yet to fix this issue, I am marking this new post as solved on the topic just for visibility purposes.

Feel free to continue sharing your feedback and updates, and we will do the same for you.

Thank you again.

209

@Chrlie_Syx Iā€™ve switched over to BeatSource and have started to re-create my playlist in there. Having no problem using that with DJay app. Iā€™ve cancelled my subscription to SC Go+ as this has been to long of an issue. Hope that helps!

1 Like
213

sounds not loading and greyed out still. one month later

NOTE: Please use the search function above before posting to avoid creating duplicate topics.*

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Summary of the issue:

How to reproduce the issue:

214

Hi @joccili, Iā€™ve merged your new topic with this existing one.

215

its been over a month, still same issueā€¦ is this going to be fixed?

216

Hi @joccili, weā€™ve been told that SoundCloud is still working on the issue. They have not shared a timeline. We continue to reach out to them daily for updates and will share any news that we get here. Thanks for continuing to push this issue.

217

what now? about to hit the two month mark and still the same issie

218

Finally had an email back from Soundcloud regarding this issue. Iā€™ve been advised to log in and out of the apps several times. Ive done this for both apps but unfortunately to no avail. Iā€™ve sent a reply that itā€™s still not fixed.

Kim (SoundCloud)

Nov 14, 2024, 11:08 GMT+1

Hi,

Thank you for getting in touch with us and sorry to hear that!

Could you please logout and login again? Please do this more than once if necessary. This should do the trick.

Please let us know how it goes and if there is anything else we can assist you with.
Thanks for your patience.

Best,
Kim

SoundCloud Support Team
SoundCloud

219

Got the exact same email.This makes me so angry. Kim better fix this problem.