Soundcloud tracks and playlists not loading

[jtawn]

Songs still greyed out. Am using alternative library at the moment but hope that Soundcloud will get fixed ASAP

[genieany]

Still have Error 403.

[Slak_Jaw]

Hi @genieany, please follow the procedure shared above to log out of SoundCloud from within djay. Thanks!

@Slak_Jaw

SoundCloud has publicly communicated that their services are gradually coming back online, including for all affected 3rd party DJ app integrations. If you’re still encountering issues with SoundCloud in djay, please try the following steps:

1. Ensure you are on the latest djay version that we released about 2 weeks ago (5.2.4 / Windows 5.2.10195.0).
2. Log out of Soundcloud within the djay Settings->Library->SOUNDCLOUD->Log Out of SoundCloud
3. Restart djay then log back into Soundcloud within djay.

Please note that SoundCloud is still working on the “some songs greyed out issue”

[Djcarpediem]

thanks the methods worked but I had to iOS go an extra step further to logout if SoundCloud as it is buried under the sprocket icon and then in Library then scroll down and the button for logout is there.

Not sure maybe it’s obvious for most or maybe it’s not

But I was able to do this and update the SoundCloud software today

But as I say it works fine for certain music

But there are other greyed out music

Why is this happening now?

Is it a international legal issue per track

Or is this a bug to be resolved quickly by SoundCloud?

Thanks again

[Chanterie_Julien]

Good evening, I have exactly the same questions, I find it really strange…

Because as explained above in the classic application, SoundCloud Apple, I have access to all my Tracks.

However, once connected to SoundCloud, on the djay Pro software Many tracks are GREY, And therefore not available…

All this is really weird…!?..!?

[st3p1]

Same issue for me. The weird part is that it works on my macbook, but not on my iPhone or iPad!

[Chanterie_Julien]

I personally tried on Windows too and it’s the same thing…

Many Tracks are GREY unavailable…

[jtawn]

Please can we get the greyed out tracks issued sorted soon

[Martial_Autist]

I had a little look myself, and this is what’s caught my eye.
The tracks that are greyed out are ones with the go logo on the thumbnail.
Call me stupid, but could this be something to with that?

[Paul_Laygo]

It does seem like it is all the GO+ tracks missing on the ios djay app. But in the android dj app, it seems to all appear just fine. Is there some copyright issues being implemented? Or is it really just a bug? I would like to know asap so i can cancel my soundcloud go+ before my next billing cycle maybe try tidal instead for the djay software.

[Chanterie_Julien]

Am I in the same situation as you? And I haven’t had an answer for 10 days…

[jtawn]

It’s fine on my MacBook but not on my iPhone

[Chanterie_Julien]

On your Mac You have access to all your Tracks.?

Even the one who was gray a few days ago??

[kaizenmaven]

Having the same issue. A support ticket to Algoriddim has been submitted. One thing I’ll say is that it seems like only SoundCloud Go+ tracks on the ones grayed out.

I know the messaging has been that it’s a SoundCloud issue but SC has all their services as “Operational” on the Status page.

If anyone from Algoriddim is reading this, a lot of DJs are frustrated and more information then the sign out and sign in would be appreciated. That does not seem to be working for everyone.

[Slak_Jaw]

Thanks for the additional feedback everyone regarding Go+ and iOS. I’ve passed this to our engineering team to see if we have any further updates from SoundCloud regarding this. In the meantime, have any of you reached out to SC support directly and had any feedback from them? Thanks!

[cliffordjmoss]

Hi, this hasn’t worked for me… I am using an older iPad which can only handle an older version of the Djay app… but surely it should still work… it’s fne with Music tracks… please, any help much appreciated.
Cliff

[Martial_Autist]

I’ve sent a couple msgs to soundcloud support, any updates on what they have to say I’ll stick em right here. Apart from that, no biggie.
If it’s to do with license bullshit then it looks like we’re gonna be playing youtube rips once again, back to the drawing board huh fellas

[Chanterie_Julien]

Hello everyone, I had a little hope today when I saw a SoundCloud update this morning.

Update made just now, I tried directly on djay Pro to see if the GREY track bug was solved And to my surprise, unfortunately, still the same problem!?

I’m starting to think about unsubscribing from SoundCloud and djay Pro as well!?

It’s not normal to pay two subscriptions to have a restricted service, Who doesn’t work properly…!?

[Slak_Jaw]

Hello again everyone. I just spoke with our engineering team, and unfortunately, SoundCloud is still working on the “greyed out songs” issue. I’ll report back here as soon as I have more information from SoundCloud. Thanks for your continued understanding and support.

If anyone is still receiving a “403 Forbidden error”. Please follow the logout procedure below. Thanks!

@Slak_Jaw

SoundCloud has publicly communicated that their services are gradually coming back online, including for all affected 3rd party DJ app integrations. If you’re still encountering issues with SoundCloud in djay, please try the following steps:

1. Ensure you are on the latest djay version that we released about 2 weeks ago (5.2.4 / Windows 5.2.10195.0).
2. Log out of Soundcloud within the djay Settings->Library->SOUNDCLOUD->Log Out of SoundCloud
3. Restart djay then log back into Soundcloud within djay.

Please note that SoundCloud is still working on the “some songs greyed out issue”.

[Chanterie_Julien]

Ok but why are the Tracks not only accessible on your application??