I don’t know the details why @Chanterie_Julien, but I can confirm that this needs to be resolved on SoundCloud’s side. Thank you.
Do you think this will be resolved by Saturday? 
Hopefully, but unfortunately, I do not know when this will be solved. I recommend you contact SoundCloud support with this question to see if they can provide you with more information.
It’s pretty painful stuff. I can’t get Soundcloud to stream to DJPro on my Ipad and still have greyed out tracks… lots of them when mixing on MacBook… does anyone have any advice that would be slightly more helpful than the “sorry, wait, hope” that’s coming across at the moment…??
Hi @cliffordjmoss, are you using djay 5.2.4 on your iPad and have you followed the procedure below to log out and back into SoundCloud within djay?
Has anyone got updated information directly from SoundCloud support? If so, can you post it?
I’ve contacted SoundCloud support myself and beyond a general statement, I’m waiting to see if they’re still having issues with 3rd party DJ apps. It does seem like the issue is on the SoundCloud side.
Also, let’s stop posting that the fix is logging out of SoundCloud and logging back in. Not only does that not work, but people who have said it has work for them, have not shown proof of this.
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Hi @kaizenmaven,
Thank you for sharing your post.
I’m happy to share that some users have found a resolution to the issue by simply logging out and logging back in. That said, we recognize that several factors, such as geographic location, specific tracks, and account status, can impact the effectiveness of this solution.
We’re actively awaiting further updates from SoundCloud’s team and are hopeful for a swift resolution. Rest assured, @Slak_Jaw and I will continue to keep this thread updated with any new information as it becomes available.
We truly appreciate your feedback and patience as we work through this. If you encounter any other SoundCloud-related issues
The problems persist, it’s a very strange the 2 very songs that show greyed out, just few days ago were available.
Is this a djay pro issue or a SOUNDCLOUD issue ?
Would you have a contact to contact SoundCloud?
I tried in several ways, I can’t do it!? 
Hi @Chanterie_Julien, you could try the link below:
https://help.soundcloud.com/hc/en-us, there’s a File a ticket button at the bottom of the page.
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lol
Another way than this one??
I have already sent 3 unanswered requests…!? 
I don’t have any other contact info for SoundCloud.
You really have to insist on needing a ticket to the AI tech support or else you will recieve suggestions we already know. I hope this will help out a bit.
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I’m still having these problems after following steps
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Yikes! Anyone else now also recieving a Request failed: not found 404 
? When loading soundcloud songs. Or maybe just me
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Yep ive got that aswell
Hi all,
Do you think this greyed out tracks issue is region based ?
I’m from France FYI don’t know where you guys are located.
thanks
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I just recently encountered this error after the systems were just fixed. What happened???
NOTE: Please use the search function above before posting to avoid creating duplicate topics.
- Device model (e.g. 2020 iPad Air 4th Gen):
- Version of operating system (e.g. macOS 14.4.1):
- Version of djay (e.g. 5.1.2):
- Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
Summary of the issue:
How to reproduce the issue:
Hi @KBielinski1997, please use search before creating new topics. I’ve merged yours with this existing one. Thanks!
@Paul_Laygo and @djchill, the Request failed: not found 404 error is a SoundCloud issue with loading playlists, not playback. In our testing, usually the playlists load fine after pressing Try Again.
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