Soundcloud tracks and playlists not loading

Slak_Jaw · October 15, 2024, 3:31pm

Hi @jtawn, please try logging out of Soundcloud again from within the djay Settings->Library->SOUNDCLOUD->Log Out of SoundCloud, then close djay and follow the procedure linked below to perform a Forced Restart of your iOS device:

After restarting, launch djay and log back into SC from within djay.

PoundSign_Entertainm · October 15, 2024, 3:56pm

I’ve tried your solution few times and it still not showing the SoundCloud Go+ songs.

Slak_Jaw · October 15, 2024, 4:07pm

Hello again everyone, please note that SoundCloud is still working on the “some songs greyed out issue”.

James_Gillies · October 15, 2024, 4:50pm

Both errors had been reported in the thread, I provided a explanation for both types of error.

Carla_Spence · October 16, 2024, 1:09am

Hi,

This isn’t working for me and I am missing a lot of songs. This is the second time I’ve experienced this issue with SoundCloud and tracks not uploading.

BigBadda · October 16, 2024, 12:07pm

Logged out, followed instructions.
Songs that show on SOUNDCLOUD as go+ are still showing grey, as well as many others.

We pay for the SOUNDCLOUD service for ALL songs to be applicable as advertised.

Please fix this, it definitely seems to be an issue on the djay pro app.

Slak_Jaw · October 16, 2024, 1:21pm

Hello again everyone, sorry to hear that this issue persists. As a working DJ myself, I understand your frustrations. Please note that SoundCloud is still working on the “some songs greyed out issue”. Thanks for continuing to report and share your feedback on this important issue. Please also contact SoundCloud customer support to report this issue directly. Thanks!

zakkoliver · October 16, 2024, 6:18pm

still dealing with this issue

Gmoney56 · October 16, 2024, 11:49pm

Ever since I updated my iPhone 15 to 18.0 …my DJay app doesn’t work with SoundCloud … was working fine before the update … can someone help me out

Slak_Jaw · October 17, 2024, 12:01am

Hi @Gmoney56, I’ve moved your comment to this topic. SoundCloud has been having issues with their service. Please refer to the procedure above for the solution:

Gmoney56 · October 17, 2024, 12:28am

How do I log out from SoundCloud on the iPhone app…I see SoundCloud but no option to sign out

Slak_Jaw · October 17, 2024, 12:31am

Hi @Gmoney56, the instructions were shared above.

jtawn · October 17, 2024, 4:01am

STILL having this problem. Arrrrrrgggghhhhhhhhh!!!

Ptichiphop · October 17, 2024, 12:41pm

I tried everything listed above and over half my playlists are still greyed out! I’m done with SoundCloud!!! I just reestablished my Tidal account and all of my old playlists were still there. Tidal lets you use STEMS again and I also redid the playlists I need for my gig this Saturday on Beatsource! I’m not waiting on SoundCloud anymore to get it together.

DJPro/ Algorriddim’s team has been on point and on top of this issue, and as DJ, I appreciate your whole team and the work you’ve been doing for us behind the scenes.

Chanterie_Julien · October 17, 2024, 1:25pm

Hello, apparently SoundCloud communicated on its status to report that everything was back in order…

Personally, I just tried after several connections and disconnections, Always a large part of my playlists are gray and not available…

It’s starting to be very long more than a week!?

Slak_Jaw · October 17, 2024, 4:54pm

Hi @Chanterie_Julien, thanks for the additional feedback. As stated above:

Slak_Jaw · October 17, 2024, 4:56pm

Hi @jtawn, sorry to hear that. Can you please be more specific? Is it still the “songs greyed out issue” or something else? Thanks!

Chanterie_Julien · October 17, 2024, 7:28pm

Yes but why this product only on your Djay Pro Algoriddim application?

And that all the tracks are available on the standard SoundCloud application??

Do you have an answer for that??

Kbone_Kbone · October 17, 2024, 10:26pm

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

Device model (e.g. 2020 iPad Air 4th Gen):
Version of operating system (e.g. macOS 14.4.1):
Version of djay (e.g. 5.1.2):
Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:
Has anyone got SoundCloud back working in their Dj pro app? Mine is still down, SoundCloud will not return emails as to when this will be resolved! Ridiculous, we pay for services and although I understand equipment fails, it shouldn’t take two weeks to resolve!

Slak_Jaw · October 17, 2024, 11:19pm

Hi @Kbone_Kbone, I’ve merged your new topic with this existing one. Please see above:

Slak_Jaw:

Hello everyone! Thanks for your continued patience and understanding on this issue. We fully understand and sympathize with your frustrations. As explained above, this was a problem on Soundcloud’s side and not an issue with djay.

SoundCloud has publicly communicated that their services are gradually coming back online, including for all affected 3rd party DJ app integrations. If you’re still encountering issues with SoundCloud in djay, please try the following steps:

Ensure you are on the latest djay version that we released about 2 weeks ago (5.2.4 / Windows 5.2.10195.0).

Log out of Soundcloud within the djay Settings->Library->SOUNDCLOUD->Log Out of SoundCloud

Restart djay then log back into Soundcloud within djay.

Please note that SoundCloud is still working on the “some songs greyed out issue”. Although most issues should now be resolved, if you’re still experiencing problems after following these steps, please feel free to reach out to us and we’ll do our best to help. Thank you for your patience as we work through this. Thanks!