Sorry to hear that you also have problems.
I used platter test to see how they behave, and the problem is in the platters 100%
I uploaded vid for reloops cloud, and message was clear, you need to send it to service as it is faulty.
So in my case, 100% hardware fault, not sw!
When the play button is ”on” but still music aint playing, the platter thinks you are touching it, thats why music is ”paused” 
I understand your experience but, anyway, if it were an hardware problem, that would also manifest when using other software. Has I previously said, the problem is only there in DJay. When using Virtual DJ there’s no problem at all…
I recommend that you take a look at the following thread where Algoriddim recognizes the problem and states that is a bug correction coming in version 5.2:
https://community.algoriddim.com/t/play-pause-stops-working-and-sticky-scratch/26833
It could very well still be separate problems, don’t hold your breath. 
Hope so, anyway, that’s the same problem…
I’ve just had a new Mixon 8 sent to me due to hardware fault of previous one. Inner box wasn’t sealed with sellotape as usually is. Went to see what firmware it is and out of the box it’s 5339, which means it’s probably there new beta firmware as this version isn’t on their website yet. Quick 30 min test and looks good so far. I’ll test over next 30 days or so as my warranty runs out 2nd August. So far looking good. Hopefully will be sorted as now I have it back it’s a top top controller for djay pro.
Well I had some job weirdness on left jog, when pressed sometimes music would keep playing and scratch not responsive. I flashed to firmware on Reloop website 5039 and seems ok. I’ll keep testing. Pain in the neck this controller. It seems ok now so hopefully this is it.
VDJ or Serato didnt solve my Brblm…
So i send it to service.
Tomorrow (2day) i will get it back from service…
Lots of testing next week…
I bought Ddj-Rev5 for my secondary but cant get Serato to be better than Djay!
So i wish we will get hw support for that also 🫶🏽✌️
My left jog the same fault, stops need to reload track. Scratch it stops. Put finger on platter it keeps going, stuttering. Really bad this. Emailed Bop DJ.
Hi @Dysfunk_DJ, can you please confirm if either or both of the following scenarios reproduce the issue you’re experiencing?
Perhaps you could share another video.
I’ve emailed Reloop and retailer.
Thanks for confirming @Dysfunk_DJ. I’ve discussed this further with the engineering team and they believe this is most likely a hardware issue.
Yep, I tried with Serato and same issue. Unbelievable amount of faults with this unit. More than usual. Shame really as it’s a great controller for djay pro.
First of all check if the controller is powered by a grounded power outlet.
Check if the moisture on your fingers change how the jog wheels behave.
Also try to grap any other metal ( leg on your desk, computer chassis or heating pipe) when using the jog wheels.
Quite sure reloop has production issue with over sensitive capacitive jog wheels but it’s not confirmed by reloop.
Thanks @Kasper. Funny enough Bop DJ got back to me and asked to try in different room to try earthing thing your taking about. You made me laugh saying try holding onto metal 
I actually tried it as well. No joy. I’m sorry waiting to hear from Bop DJ as they are trying to get out of it a bit by saying nothing to do with them and it’s more to do with supplier - Reloop. It’s my second unit now. This unit was brand new, tested for couple of hours and had deck freeze, platter stutter. A right mess.
My experience with these problems was terrible.
My problem was similar to this one with the only difference that everything was normal when using the controller with Virtual DJ.
After several weeks of contacts with Reloop and Algoriddim, and plenty of messages here in the community forum, i finally quit of using the controller, asked for a return and refund and switch over to Denon. No questions asked from Thomman wich probably have already plenty of returned units in their stock. I probably use much less (or none at all) DJay Pro since it doesn’t support the SC Live 4…
Anyway, it’s a peaty that this problem wasn’t solved because I liked a lot the Reloop controller and I think DJay Pro is clearly one of the best DJ apps on the market, especially by its support on iPad, the excelent dynamic grid and the stems.
Reloop and Algoridim are shooting themselves in the foot not solving the terrible problems in this hardware / software bundle wich, in my opinion, had everything to be very successful.
But this is a very very huge problem, namely for anyone wich is a little more than a bedroom DJ.
And for a company that, in my opinion, have a very good software in its hands, a major drawback in its path to eventually compete with Rekordbox, Serato and Virtual DJ.
Just agreed with Reloop that I return my device, since there are no shortterm solution. Their product development is working on the problem but it does not makes sense to replace the unit with another one have the same issue.
It’s an awfull situation since the mixon 8 pro is the perfect controller for Djay pro. The alternative will now be Rane 4 or FLX10, crossing fingers that Algoriddim will support these controllers in the future. Fallback will be Serato.
Can only concur with MrBig1964 and unless this behaviour changes it will be the beginning of the end for both products (history tells) which is a shame.
@algoriddim make a great 5.2 release and publish a roadmap for the next year, ofcause you have secrets which you wan’t to disclose for your competitors but an example could be support for controllers which just would attract more customers.
Forgot to say, but rather obvious, that if my controller doesn’t get full support by DJay, I will stop my annual subscription…
Support for as much controllers as possible, is obviously one of the most important features that a software like this should have. It is a clear bet from Virtual DJ, for example, which has great controller support for many many controllers, including writen manuals for using them with Virtual DJ. And their support for controllers is rather extensive, namely making use of the controller screens in the case of Denon SC Live 4 or the Prime 4, just to mention 2 pieces of hardware from Denon. This is something that DJay is completely unable to do…
I’m not complaining against Algoriddim, which is a good company and have a great product. I’m just giving my opinion, from a customer perspective, of the weak areas that DJay should improve.
Before all the problems I had with the pair Mixon 8 / DJay, I used to have an FLX6 controller I was very please with the software. And notice, I passed thru Traktor, Rekordbox, Serato and Virtual DJ, so I know rather well each of their strongs and weaknesses.
Algoriddim should spend more resources on bringing DJay compatible with more controllers, and less making gimmics like DJay for Vision Pro…
New official firmware on Reloop website for Mixon 8 5339. My Mixon 8 gone back to retailer today, was 2nd one actually. Maybe this new firmware would have solved the grounding issue. Anyways I’m looking for something else now. 
Returned my controller to Reloop last Friday.
They have promised to send me a tested version back to me.
