Hi @afsaba,
I’ve moved your post to this already existing thread on the same topic. We are aware of this issue, and our Team is actively investigating this. I’ll keep this thread updated with any news. Thanks in advance for your patience.
since updating to the first v4 djay version -and including update released a couple of days later- it cannot analyze tidal tracks when in hifi. progress bars don’t move as soon as it starts analyzing and gets stuck like that. everything works fine when downgrading quality. bug behaves identically in iPad Pro (M1) and MPB14 (M1 pro).
when loading previously analyzed tracks it’s a hit or miss whether files wile play past 6bars. same bug that appeared about a year ago. again, this bug disappears when downgrading quality to “high”.
Not that this helps you but I don’t bother using Tidal HiFi anymore for the main reason that it took too long to load tracks no matter how strong of an internet connection I had…
And to be honest I couldn’t really tell the difference in quality between High and HiFi.
Yeah, I’m on a similar boat. The Tidal hifi experience has been very frustrating, with slow loading times and impossibly long delays when previewing tracks. But because I like mixing local lossless files with Tidal sometimes, I’m not willing to give up this just yet. I’d rather move to another mixing software first. I’m hoping this gets resolved soon, though.
Hi @egalar,
It sounds like you’re experiencing the issue on this already existing thread, so I’ve moved your posts over here. We are aware of this issue, our Team is actively investigating this, and I’ll keep this thread updated with any new information. Thanks in advance for your patience!
I’ve found a significant difference for track load times from Tidal between IPv4-only networks and networks with IPv6 enabled…not simply at home (where I have a native v6 connection and network configured to make use of it), but in 2 other places as well: the v4-only network with 100Mbps DL speeds was slower than the dual-stack (v6 enabled) 5Mbps connection. re-read that: a 20x slower connection loaded tracks faster over v6 than v4. It shouldn’t happen because "it doesn’t or shouldn’t matter, " but having seen it with my own eyes, I’ve started to reconsider
While we may not care to put some time into learning these things, it’s a matter of needing to know to do our jobs/have great gigs/look professional and knowlegable, and that includes some basic troubleshooting of the medium/systems we rely on to get what we need to use.
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I read several threads from 2021 here that indicate a problem that I’m having, but the threads are closed saying the issue was resolved. My issue that is very much NOT resolved is that certain songs from the Tidal library do not download entirely when HiFi quality is selected. I get a handful of bars (like 8 ish) and no more waveform downloads and the song just stops playing leaving a sound vacuum.
The recommended solution from last year was to downgrade my quality from “HiFi” to “High” - which does work. But I pay for HiFi quality on DJ Pro’s partner, Tidal. These two should get along and this problem should have been fixed 18 months ago, to be honest.
help…!
Ron
Could you post a link to one of the songs that fail?
Just tried it here, and I can’t reproduce.
You linked to an album (Saturday Night Fever Sound Track), and I played the first minute or so of all the tracks with no issue.
I am on MacOS Monterey 12.5 and Tidal Hifi.
Could it be that your network connection has issues?
Unfortunately this is still an issue and is the reason I no longer use the app. 
Here is the original thread which I started a loooooooooong time ago:
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Now I’m questioning whether it’s the app (djay) or the service (Tidal) or whether Tidal’s DNS records and/or how they’re pointed to their database is an issue. Or would that indicate a user’s provider’s DNS having a problem? (as an aside or maybe for further proof of Tidal having the problem, I’ve had music come up in their app that was NOT what I selected, which led me to ponder metadata and/or database corruption on their end/servers). Seeing as we’re all Tidal subscribers, perhaps we should also take these things up with them, as it may not be a djay/algoriddim issue.
It’s not DNS, most certainly. DNS is about resolving a name to a server‘s IP address and if that got mixed up I would expect users to see effects beyond what this issue is about.
I’m perfectly fine with being wrong in assumptions or analysis…but users should hold Tidal to account as much as they do algoriddim for djay. squeaky wheels get greased, so anybody having issues should let the people they pay know, right?
Hi @ronschae4 and everyone else who has responded on this thread,
First of all, thanks for joining our Community and for reporting this issue! As @paulmack shared, this is an ongoing bug that he reported some time ago, and so I’ve moved your post (along with the other posts on your thread) to this already existing topic thread to continue tracking this problem.
Our Development Team has been actively investigating this issue, and I will push this internally again with them and provide them with the additional information you’ve shared. I’ll keep this thread updated with any news. Thanks once again for your patience!
Can anyone else confirm that TIDAL Hi-Fi tracks are now working for them? I have been able to use them the past few nights with no audio dropouts or buffering. I am pretty sure this issue has been resolved.
I am having this problem again (w/Tidal Hi-FI, on IpadPro M1) since I downloaded the new version (4.1.7). Tracks not fully loading past a few seconds, and djay getting stuck analyzing tracks. Like in the past, all problems go away when switching back to “high” quality.
You could try reaching out to the developers of DJay or Tidal to report the issue and see if there are any recommended solutions or workarounds.
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I have figured the workaround in order to play the Tidal Hifi tracks without stopping after 10 secs:
Under Settings > General > On Play/Pause > Start Time = 0.1 seconds and Stop Time = 0.1 seconds.
Works for me on the app.
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I’ve done a set on iPad last week for multiple hours on HiFi without loading issues.
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