This. You can’t expect to get any useful tips when you start off with “it’s not working at all” and then follow up with “it works sometimes but not constantly”. We need more info. Since others are confirming it does work, you might be looking at possibly hardware issues (cables?) or other software interfering for example.
In addition to @Anders’ question: does the controller part work when you’re having issues - is it only the sound not working? Etc. etc.
Well, they actually responded to my message, and worked to fix it. I am actually impressed that they managed to fix it in days! I work in IT so I know that they put a lot of effort to pull this stunt. So, I can only say thanks and be happy that I am a pro user of dJay.
They also fixed some other flaws that they had for my controller (the FX mapping). If they fix the neural mix thingy which I wrote them about then they are superstars.
Oh, glad you got it sorted. Unfortunately this is not the case for android users. All the supported controllers suffer from an issue where the pre-cue doesn’t work so basically we can’t hear anything on our headphones. This has been like this for years now.